Opportunity For Team Lead - Vashi

6 - 10 years

5.0 - 8.0 Lacs P.A.

Navi Mumbai, Mumbai (All Areas)

Posted:3 months ago| Platform: Naukri logo

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Skills Required

Attrition ControlEscalation ManagementBPOTeam LeadBpo OperationsKPIReportShrinkageKRAKPOSLA Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overview: The role involves a multifaceted approach to ensuring project success and team efficiency. Key responsibilities include task allocation based on project priorities, meticulous monitoring against established Key Performance Indicators (KPIs), active participation in the production line processes, and fostering a supportive environment through coaching and mentoring direct reports. Additionally, active participation in scoping, feasibility studies, and other analytical activities is crucial to inform decision-making and project direction. Key Responsibilities: Allocate tasks based on priorities. Monitor against KPIs defined for the project. Active participation in production line Coach and mentor direct repartees. Participate in scope, feasibility and other analytical activities. Who You Are: To allocate tasks to all direct repartees, based on skill set. To monitor KPIs and Metrics, and ensure adherence as defined for the project. To ensure final delivery to client is error free. To document all processes as per the template set by Corporate Quality and to ensure proper availability of documents. To identify and escalate training needs, and train resources on the floor, to enhance their skills. To ensure that project updates are shared with all team members; to conduct feedback sessions regularly. To create and/or review the SOPs. To contribute to knowledge base (wiki, SOP, blogs, etc) To be in touch with production line by active contribution towards deliverables (research, curation, quality checks, etc) To update and maintain MIS Trackers/Reports as per the project templates / Quality Standards Skills To prepare and maintain External / Delivery related documentation (Client presentations, reports, Minutes of Meeting, Approval emails, WSRs, Status trackers for further reference Participate in scope, feasibility, and other analytical activities. Desired Skills - Internal Tool, Tool designed from Client, MS Office Intermediate Process/Quality Standards- Quality Standards (ISO, Six Sigma, etc) Domain- Prior experience with media industry (Movies, Music, Stock Images, Video), Willing and able to take the initiative and solve process related problems. About V2Solutions: V2Solutions is a leading IT Services and Engineering company dedicated to delivering comprehensive Digital Transformation solutions to over 400 organizations globally. Our services encompass Digitization & Transformation, Cognitive Technology, Engineering Products & Apps, Cloud & Data Processing, IoT, and Salesforce CRM Solutions. Established in 2003 and headquartered in Santa Clara, California, we pride ourselves on being an ISO 9001-2015 certified and Great Place to Work certified company. With a team of over 900 Talented & Happy Vibrants spread across the US and global delivery centers in Mumbai, Bangalore, Baroda, and Udaipur, we collaborate closely with clients ranging from startups to large enterprises, assisting them in building next-gen digital processes and solutions to achieve sustained business vitality and deliver exceptional customer experiences. You can explore more at www.v2solutions.com Social Handle: https://www.linkedin.com/company/v2solutions Note - It will be for Night Rotational shift. Preferred male candidates. Interested candidates can share their resumes on priyanka.singh@v2solutions.com

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