Opportunity For Senior Manager, Head of IT Infrastructure

Company Description

Beginning as a modest caf in 1953, Paradise Food Court Pvt. Ltd (Paradise Biryani) has grown into one of the most-admired restaurant chains in the country. It is an iconic fixture in Hyderabad, recognized for serving the best Biryani and award-winning cuisine loved for its purity and taste. With multiple formats including cafes, bakeries, and restaurants, Paradise ensures top-notch quality and hygiene standards. Recognized by respected media for authentic Hyderabadi cuisine, Paradise is poised for growth, opening new outlets in several cities across India in the coming years

Role & responsibilities

A. Network & Infrastructure Management

• Design, manage, and optimise multi-location network architecture connecting HO, corporate office, CMLs, warehouses, and 100+ stores.
• Lead operations of firewalls, routers, switches, SD-WAN/MPLS, VPN tunnels, VLAN segmentation, and ISP failovers.
• Ensure 99.9% uptime for POS, ERP (Nav/LS Retail), mobile apps
• Own performance, monitoring, and troubleshooting of network connectivity.

B. Security & Compliance

• Own enterprise security posture: EDR, Firewall Policies, SIEM/SOC, patching, identity management.
• Drive best practices for endpoint protection, network hardening, and ransomware prevention.
• Lead backup strategy, DR/BCP, and security audits.
• Work closely with Technology teams to ensure secure API, cloud, and data access

C. Cloud & Hybrid Infrastructure

• Manage and integrate infrastructure across Azure, AWS, and on-prem systems.
• Lead Active Directory Entra (Azure AD) planning and migration.
• Maintain server health, backup, and monitoring (VMs, SQL servers, ERP servers, CCTV cloud storage).

D. Retail Store Infra Execution

• Standardise store infra kit: firewalls, switches, routers, POS terminals, Wi-Fi, printers, UPS.
• Drive new-store readiness with structured SOPs:
• Network diagrams
• ISP coordination
• CCTV/Access control
• Testing & sign-offs
• Build store-infra governance (audits, checklists, monthly health reports).

E. Team Leadership & Vendor Management

• Lead a team of infra engineers; build a culture of documentation, RCA, ownership, and timelines.
• Manage vendors for networks, cloud, firewalls, ISPs, CCTV, and endpoint security.
• Build training programs for internal teams.
• Ensure SLAs with store ops and management are consistently met/exceeded.

F. Process, Monitoring & Reporting

• Create and maintain SOPs, runbooks, checklists, and network diagrams.
• Implement centralised monitoring (Grafana/PRTG/Zabbix/ManageEngine).
• Generate weekly dashboards on uptime, incidents, ISP performance, and infra health. Drive a preventive maintenance culture instead of reactive firefighting.

Preferred candidate profile

Must-Have Technical Skills

• 10 to 15+ years of experience managing infra for retail/F&B/hospitality or large distributed networks.

• Strong expertise in:

• SonicWall firewalls
• Routing/switching, VLANs, IPSec VPN, SD-WAN
• Network monitoring tools
• Windows Servers, AD/Entra, Group Policies
• Cloud platforms (Azure/AWS)
• DR, backup, and cybersecurity tools
• Endpoint protection (Bitdefender, CrowdStrike, etc.)
• Certification in any of CCNA/CCNP, Fortinet NSE4+, CompTIA Security+, CEH, ISO 27001 (Lead Implementer/Auditor), Azure/AWS Associate certifications is a big plus

Leadership & Soft Skills

• Strong communication and ability to work with store ops, SCM, finance, and leadership.
• Experience leading teams of 515 infra engineers.
• Strong documentation and RCA discipline.
• Ability to operate under pressure in a 247 retail environment.
• Ownership mindset; hands-on when needed, strategic where required

Location:

What We Offer - Perks & Benefits:

1. Mediclaim Policy - Includes Family & parents
2. Life & Accident policy
3. Mobile Reimbursement
4. PF & Retirement benefits as per the act
5. Growth & Clear Promotion Path

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