Operations Team Leader - Gaming Process

As a Gaming Process Operations Team Leader, you will be tasked with managing a team of gaming support associates responsible for handling player queries, live operations support, and escalations for various gaming titles. Your role will require experience in operations management within the gaming or BPO industry, coupled with strong analytical, communication, and leadership skills to guarantee service excellence and player satisfaction. Key Responsibilities: - Manage a team of gaming support associates to ensure efficient handling of player queries, live operations support, and escalations. - Utilize strong analytical skills to monitor performance metrics, identify areas for improvement, and implement strategic solutions. - Communicate effectively with team members, stakeholders, and players to address concerns, provide updates, and maintain a high level of player satisfaction. - Lead by example and provide guidance to team members to foster a positive work environment and achieve operational goals. Qualifications Required: - Graduation is mandatory for this role. - Previous experience in operations management within the gaming or BPO industry is preferred. - Strong analytical, communication, and leadership skills are essential for success in this position. (Note: Additional details about the company were not provided in the job description.),