Posted:1 day ago|
Platform:
On-site
Full Time
📢 We're Hiring | Team Leader – Operations (Chat & Email Process) 🏢
📍 Location: Mohali
✨
Join the global leader in digital business services and take the next step in your career!
🔹 Role: Team Leader – Operations
🔹 Process: Non-Voice (Chat & Email)
🔹 Experience Required: Minimum 1 year as a Team Leader in BPO (Chat/Email process preferred)
🛠️ Key Responsibilities:
✅ Drive team performance through coaching & development
✅ Ensure SLAs, quality, and customer satisfaction targets are met
✅ Monitor and analyze performance metrics
✅ Handle escalations effectively and professionally
✅ Promote a positive and engaging team environment
🎯 What We’re Looking For:
🌟 Strong communication & interpersonal skills
🌟 Ability to lead, inspire, and manage teams
🌟 Proficiency in reporting and performance analysis
🌟 Willingness to work in rotational shifts
📩 Apply Now!
Drop your CV at 📧 nitin.singh16@teleperformancedibs.com
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