Operations Team Lead

Job Description

Team Leadership: Lead, mentor, and motivate a team to achieve operational objectives. Performance Management: Monitor and analyze team performance, identify areas for improvement, and implement solutions. Process Improvement: Develop and implement policies and procedures to enhance efficiency and effectiveness. Collaboration: Collaborate with other departments to ensure cross-functional alignment and achieve company goals. Problem Solving: Resolve issues, handle customer escalations, and ensure timely issue resolution. Training and Development: Provide training and development opportunities for team members to enhance their skills. Reporting: Generate and present reports on team and business performance. Communication: Ensure effective communication within the team and with other departments Leadership: Strong leadership and management skills to motivate and guide a team Organization: Strong organizational skills to manage multiple tasks and projects. Show more Show less