Operations Support

Function Description:

Responsibilities:

• Creating 3^rd Party Vendor records in Oracle/SAP Ariba as per agreed process and policies and support resolution of invoice exceptions
  
• Follow up with requestors to provide relevant records and validate as per the defined procedures and websites
  
• Periodic tracking and monitoring of high aging pending cases and assisting colleagues in driving resolution 


• Ensure timely closure of vendor creation and maintenance requests to facilitate timely payments disbursal to 3^rd party vendors
  
• Work in collaboration with other stakeholders and ensure all the deliverables are met within the stringent timelines
  
• Review and appropriately escalate any potential Sanctions alerts observed during new vendor creation or existing vendor maintenance
  
• Timely and effective management of customer escalations; liaising with cross-functional teams, viz Contracting, Sourcing, Accounts Payable, Sanctions, Risk & Compliance etc.
  
• Create SOP’s, DTP’ s, checklists etc. whenever required
  
• Perform Root Cause Analysis (RCA) for any process breakdown/exception(s) and work with relevant teams to fix the issue and provide timely resolution
  
• Ensure timely closure of monthly audit activities conducted by Internal Controls team.
  
• Use collaborative skills and approach in handling complex queries, provide guidance to new team members.
  
• Ensure high level of engagement and motivation among team members to provide best in class customer/colleague experience.
  
• Understand any/all relevant AXP Policies, Procedures, Regulations and Guidelines governing the vendor creation process and appropriately identify and take steps to mitigate risks.
  
• Ensure compliance with AXP policies.
  
• To maintain high accuracy, productivity standards and should have high willingness to learn to support best in class customer services
  

Critical Factors to Success:

• Should be clear when explaining ideas and concepts to others; communication is structured and easy to understand.
  

• Writes well, using proper grammar and professional language.
  

• Routinely participates in team activities, strives to include all team members and independently resolves conflicts with other people, strengthening relationships in the process.
  

• Anticipates changing customer and process needs and seeks to create value for the customer and the process.
  

• Is professional and focused on solutions, independently resolves conflicts before the case gets escalated
  

Qualifications

• JLPT Level 3

• Must be a B. Com Graduate or higher with minimum work experience of 2 - 4 years.
  

• Knowledge of Accounts Payable, Procure to Pay process is preferred.
  

• Ensuring compliance with all regulatory requirements through robust risk policies.
  

Technical Skills/Capabilities:

• Knowledge of MS Office tools e.g. Word, PowerPoint, Excel
  

Knowledge of Platforms:

• Oracle

• SAP Ariba

• Bridger Insight XG
  

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities