Operations Supervisor

Teleperformance (TP)

2 - 5 years

1 - 4 Lacs

mohali

Posted:1 day ago| Platform:

Apply

Skills Required

operations bpo operations management customer experience management data analysis tools data analysis customer service customer support customer satisfaction compliance crm customer experience communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Supervise and coordinate daily operations activities to ensure efficiency and productivity.
Develop and implement process improvements to increase quality and reduce costs.
Manage and train a team of customer support representatives to achieve high levels of customer satisfaction.
Monitor and analyze key performance indicators to identify areas for improvement.
Collaborate with other departments to resolve issues and improve overall business performance.
Ensure compliance with company policies and procedures.

Job Requirements

Proven experience in operations management, preferably in a customer service or BPO environment.
Strong leadership and communication skills are essential.
Ability to work in a fast-paced environment and adapt to changing priorities.
Excellent problem-solving and analytical skills are required.
Experience with CRM software and data analysis tools is preferred.
Strong attention to detail and ability to manage multiple tasks simultaneously.

More Jobs at Teleperformance (TP)

Medical Coding Executive

Navi Mumbai, Thane

1 - 2 yrs

INR 2 - 2 Lacs

International Process Customer Support @Gurgaon

Gurgaon

Experience: Not specified

INR 3 - 4 Lacs

Customer Support Representative

Goregaon

Experience: Not specified

INR 1 - 2 Lacs

Workforce Management Analyst

Hyderabad

2 - 6 yrs

INR 0 - 0 Lacs

Director - Network Operations For HYD. (Immediate joiner pref.)

Hyderabad

10 - 20 yrs

INR 32 - 45 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.