Operations Specialist

Job Description

About Newton School Come be part of a rocket ship that’s creating a massive impact in the world of education! On one side you have over a million college graduates every year with barely 5% employability rates and on the other side, there are thousands of companies struggling to find talent. Newton School aims to bridge this massive gap through its personalized learning platform. We are building an online university and solving the deep problem of the employability of graduates. We have a strong core team consisting of alumni from IITs and IIM, having several years of industry experience in companies like Unacademy, Inmobi, Ola, and Microsoft - among others. On this mission, we are backed by some of the most respected investors around the world, - RTP Global, Nexus Venture Partners, and a slew of angel investors including CRED’s Kunal Shah, Flipkart’s Kalyan Krishnamoorthy, Unacademy and Razorpay founders, Udaan’s Sujeet Kumar among others. Role Overview We’re seeking a proactive and driven Operations Associate to take full ownership of our students’ academic and placement journeys. This isn’t a traditional support role—it's a strategic position where you'll lead student cohorts, ensuring their success across both learning milestones and career outcomes. You’ll be empowered to make decisions, solve problems, and work cross-functionally to elevate student experiences and results. Key Responsibilities Driving Student Success: Monitor and improve key performance indicators such as attendance, assignment completion, contest participation, and project delivery. Implement structured interventions to keep batches on track and thriving. Student Engagement & Support Use insights into student behavior and psychology to uncover obstacles and motivators. Provide timely guidance to encourage well-rounded progress. Balanced Student Management Effectively manage student expectations using a mix of empathy and assertiveness. Maintain discipline while nurturing motivation. End-to-End Placement Coordination Lead students through their entire placement journey—from prep to final offers. Collaborate with placement and grooming teams to ensure successful outcomes. Treat your student batch as your own business unit, owning their career success. Cross-Functional Collaboration Partner with teams across product, marketing, and academics to advocate for student needs and drive improvements. Represent student voices in planning and strategy sessions. Communication & Execution Clearly communicate plans, influence stakeholders, and drive initiatives to execution. Keep students and teams aligned with goals and expectations. Data-Driven Decision Making Analyze student and cohort data to forecast challenges, identify trends, and implement scalable solutions. What We’re Looking For Experience & Education: 1–3 years of relevant experience in operations, program management, consulting, or customer-facing roles. Graduate from a Tier 1/2/3 college. Technical Skills Proficiency in Excel for data analysis and reporting. Basic knowledge of SQL for independent data extraction. Show more Show less