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Spes Manning Solutions LLP
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Operations Manager

Operations Manager

Spes Manning Solutions LLP

3 - 5 years

|

12 - 14 Lacs

Posted:2 days ago| Platform:

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Skills Required

operations management key performance indicator communication skills team leading team handling leadership skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & Responsibilities

Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.
Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.
Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations.
Provide subject matter expertise in handling escalated customer calls as needed.

Preferred Candidate Profile

Relevant experience in the same domain (COMO).
Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables.
Strong communication skills, both written and verbal.
Work well under pressure and follow through on items to completion.
Associate's degree in related field with two to four years of relevant experience preferred.

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Spes Manning Solutions LLP

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