Job Description

Role Overview: We are seeking a dynamic and results-driven Operations Manager to oversee and optimize real estate business operations, enhance team performance, and drive strategic growth. The ideal candidate will play a crucial role in property management operations, process optimization, data-driven decision-making, client engagement, and market research, ensuring operational efficiency and business scalability in the real estate sector. Key Responsibilities: 1. Real Estate Operations & Process Optimization • Oversee end-to-end property management operations, ensuring seamless workflow from property listing to transaction closure. • Streamline property listing, lead management, and verification processes for better efficiency. • Implement technology-driven solutions to enhance real estate operations, including CRM integration, automation tools, and digital documentation. • Act as a bridge between property agents, surveyors, marketing teams, and management, ensuring smooth coordination and resolution of issues. 2. Team Leadership & Performance Management • Lead and mentor sales, operations, and field teams to improve productivity in real estate transactions. • Ensure agents, property managers, and customer service teams deliver high-quality service and achieve targets. • Address operational challenges by collaborating with surveyors, legal teams, and external stakeholders like property developers and financial institutions. 3. Data-Driven Decision Making & Reporting • Analyze property market trends, transaction volumes, and customer behavior to optimize business strategies. • Maintain and track real estate KPIs, such as conversion rates, occupancy rates, average transaction time, and revenue per property. • Generate insights and present strategic recommendations to senior management for informed decision-making. 4. Client & Stakeholder Engagement • Build and maintain strong relationships with buyers, sellers, landlords, tenants, developers, and vendors. • Facilitate smooth property transactions by coordinating with legal, financial, and regulatory bodies. • Identify new business opportunities and contribute to the growth of property sales, rentals, and investment portfolios. 5. Market Research & Industry Insights • Stay updated with real estate market trends, zoning regulations, government policies, and investment opportunities. • Conduct competitor analysis to identify gaps and opportunities in the real estate landscape. • Provide insights on pricing strategies, demand forecasting, and emerging real estate hotspots. 6. Strategic Planning & Business Growth • Develop and present business strategies, operational reports, and investment proposals for management review. • Participate in key real estate industry events, networking meetings, and conferences to drive business development. • Implement risk management strategies to minimize legal, operational, and financial risks in property transactions. Qualifications & Skills: 1. Proven experience in real estate operations management, property management, or a related role. 2. Strong understanding of real estate transactions, legal compliance, and market dynamics. 3. Expertise in data analysis, reporting, and process optimization. 4. Excellent team leadership and stakeholder management skills. 5. Proficiency in CRM systems, property management software, and digital marketing strategies. 6. Strong negotiation, problem-solving, and communication skills. 7. Ability to adapt to changing market conditions and regulatory requirements.