Operations Manager

As an Operations Manager, he/she is responsible for delivering end-to-end multi-vendor & multi-technology Managed service delivery that includes Alarm monitoring, Fault management, Configuration management, ORCA Project management, Digital Transformation, Time booking, Competency planning, and Continuous improvement initiatives. This role involves customer & region management interfacing and requires good interpersonal, presentation, negotiation, influencing & collaboration skills.

How You Will Contribute And What You Will Learn

• You will be contributing to Finance & Costing in a cost centre management for a remote delivery.
• You will be dimensioning & solving for any telecom project scope delivery.
• You will be in E2E managed service delivery management and related governance.
• Expert in value creation for both Nokia and the Customer by innovatively managing the team.
• Expertise in Digital transformation initiatives and related governance.
• Expertise in Continuous improvement initiatives and related governance. Lead and manage the day-to-day operations of telecom networks, ensuring optimal service performance and customer satisfaction.
• Oversee Network Operations Centre (NOC) and Field Operations teams to ensure high availability and quick resolution of network incidents.
• Drive operational excellence by implementing best practices, automation, and proactive monitoring solutions.
  

Key Skills And Experience

You have:

• Bachelor's or Master’s degree in or related field with 15+ yrs telecom experience, preferably with Telco Cloud knowledge and experience in managed service delivery
• Proven track record in managing Global Telco Customers. Able to work under pressure without compromising delivery
• Good presentation and Negotiation skills. Excellent communication and interpersonal skills.
• Facilitation skills and the ability to gain consensus. Analytical skills, comfortable with data and statistics.
• Comfortable communicating with all levels in the organization. Self-driven, Critical thinking, and decision making in complex situations.
• Results/outcome-oriented and Service / Quality Mindset.
  

It would be nice if you also had:

• Good knowledge of Customer ticketing tools and knowledge management governance
• Good at global learning and best practices of the telecom industry in managed services
• Any one technical domain work experience, particularly in Cloud, CNF, and VNF in the past.
• Good Knowledge of Digital Transformation UC UAT.
  

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
  

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.Join us and be part of a company where you will feel included and empowered to succeed.

About The Team

In Mobile Networks , our ambition is to become the trusted partner of choice for Communications Service Providers (CSPs), as well as for non-CSP entities in sectors like utilities, transportation, public services, and defense. We strive to deliver unbeatable customer experiences in wireless connectivity.