Operations Manager – IT (Testing)

📍 Location: Ghansoli, Navi Mumbai

🏢 Company: WP Translation and Testing Services Private Limited

🕒 Experience Level: 6–10 years

💼 Employment Type: Full-time

About the Role:

Operations Manager – IT (Software Testing Focus)

Key Responsibilities:

• Oversee

  daily testing operations

  , project delivery, and service support.
• Collaborate with project managers and QA leads to ensure

  on-time, quality delivery

  .
• Manage

  resource allocation, team performance, and vendor relationships

  .
• Implement and monitor

  process standards

  (Agile, ITIL, ISO) for continuous improvement.
• Track

  KPIs

  such as delivery timelines, defect rates, and SLA adherence.
• Handle

  escalations, risks

  , and maintain strong

  client communication

  .
• Prepare

  operational reports, budgets, and performance metrics

  for management.

Requirements:

• Proven experience in

  IT operations or QA delivery management

  .
• Strong

  leadership, analytical

  , and

  stakeholder management

  skills.
• Expertise with tools such as

  Jira, ServiceNow, TestRail

  .
• Strong understanding of

  Agile/Scrum methodologies

  and

  process automation

  .
• Experience in

  budgeting

  and

  resource planning

  .

Qualifications:

• Bachelor’s degree in

  IT, Computer Science

  , or related field (MBA preferred).

• 6–10 years

  of experience in IT operations or testing delivery management.

Key Performance Indicators (KPIs):

• On-time project and release delivery.
• SLA and quality metric compliance.
• Team utilization and retention.
• Client satisfaction and issue resolution time.

Apply Now!

pranita.muneshwar@wpsgp.com

“Application – Operations Manager (IT Testing Focus)”