Job Description

Role & responsibilities: Develop and maintain strong relationships with key clients, understanding their business objectives, and aligning them with our cutting-edge technology solutions. Create and execute strategic account plans to maximize revenue and profitability from key accounts while meeting clients' evolving needs. Identify up-selling and cross-selling opportunities, delivering innovative solutions that provide added value and contribute to the company's sales targets. Act as a customer advocate within the organization, ensuring client feedback is heard and acted upon to continuously enhance service delivery. Address any concerns or conflicts raised by key clients promptly and professionally, striving to reach win-win resolutions. Stay abreast of industry trends, competitors, and market dynamics, providing clients with valuable insights and positioning them for success. Collaborate with internal teams, including product development and marketing, to deliver seamless service and solutions to key accounts. Preferred candidate profile: Proven experience as a Key Account Manager or in a similar client-facing role within the technology industry. Exceptional communication and relationship-building skills. Proficiency in CRM software and data analysis tools. Ability to work in a fast-paced and ever-changing environment.