Job Description

Job Description : PCS Operations Manager Be a part of our Visionary Workspace Landscaping Organization Who are we? Gamlaa is one of Indias rapidly expanding Greenery Partners that helps large and swanky corporate workplaces embrace the biophilic work culture! We believe that a healthy work environment is essential for the wellbeing of both employees and the planet. We are a team of transcendence, nimble-footed and ambitious individuals who are unmatched in the field of Workspace Greenery Landscaping industry. We have partnered with 350+ companies serving close to 50 million corporate square feet workspaces in 7 major cities of India. We are very aspirational and want you to be part of our vision. As Gamlaa grows, so will you! We will help you explore your untapped potential thatll have a mammoth impact in achieving yours as well as the companys milestones. Overview of the Role Gamlaa is seeking a highly skilled PCS Operations Manager to oversee manpower management, ensure seamless client operations, and handle escalations efficiently. This role requires a dynamic leader with strong communication skills and the ability to manage multiple stakeholders while ensuring optimal onsite workforce performance. Roles and Responsibilities: Manpower Management: Supervise and coordinate an onsite workforce of 130-150 crew members through indirect reporting, ensuring high productivity and efficiency. Client Management: Build and maintain strong relationships with multiple clients, understanding their operational needs and ensuring service excellence. Escalation Handling: Proactively address and resolve client concerns, ensuring timely solutions and minimizing operational disruptions. Operational Excellence: Implement best practices to streamline processes, improve workforce performance, and maintain high service quality. Communication & Leadership: Leverage soft-spoken yet assertive communication skills to guide teams, collaborate with stakeholders, and foster a positive work environment. Key Qualifications Bachelors/Masters degree in Horticulture/Floriculture/Landscaping 6-7 years of experience required Proven experience in managing large onsite teams and handling workforce-related challenges. Strong ability to manage multiple clients while ensuring smooth operational delivery. Excellent problem-solving and decision-making skills in high-pressure situations. Strong verbal and written communication skills, with the ability to handle sensitive discussions effectively. A proactive leader who takes ownership and ensures continuous improvement in operations. Work Timings: Our work schedule starts from 9:00 AM and 6:00 PM IST. This schedule applies from Monday to Saturday. This role offers limitless potential for the right candidate. So, if you're the kind of person who likes to take up challenges, loves to take risks, and try new things, then we want to hear from you! Our company embraces diversity and inclusivity by accepting individuals of all sexual orientations, genders, religions, nationalities, ages, and races. Those who possess talent and determination will be provided with the necessary support and opportunity to make a significant contribution to the company's future.