Operations Manager

ABOUT GAJAB

Gajab is reimagining online shopping for India's next 100 million value-seeking users.

We're building India's first AI-powered bargaining marketplace where technology negotiates on behalf of sellers, recreating the interactive, joyful bazaar experience at your fingertips.

Our Mission: To bring the real desiness of shopping online the thrill of negotiation, the joy of getting a great deal, and the human touch of India's vibrant bazaars all powered by smart technology.

We're bootstrapped with 1000+ days of runway, backed by founders with strong business track records and operational expertise. Pre-beta launches next month.

WHY JOIN GAJAB

Ground Zero Opportunity: Be the first operations hire. Build and own the entire ops function from scratch your decisions will shape how millions shop.

Solve a Real Problem: Bring affordable, accessible shopping to tier 2/3 India while preserving the joy and culture of Indian bazaars.

High Impact, Fast Growth: Go from pre-launch to ?100 Cr GMV (20 lakh orders/year) in 12 months.

Work Directly with Founders: No layers, no bureaucracy execution-first culture.

Build Your Team: Hire, train, and mentor your own operations team aligned with your vision and Gajab's culture.

This isn't a manage existing systems role it's a build the engine while flying the plane opportunity.

ROLE OVERVIEW

Lead Gajab's end-to-end marketplace operations from product cataloging and inventory management to order fulfillment, delivery, and customer satisfaction.

You'll build from absolute zero defining processes, hiring the right people, and scaling from 500 to 15,000+ orders/day within 12 months.

Target: Achieve ?100 Cr GMV with 20 lakh orders in Year 1 (?400500 AOV).

KEY RESPONSIBILITIES

Operations Ownership

• Manage the full operational pipeline catalog creation, inventory tracking, order processing, delivery, returns, and exchanges
• Build and refine SOPs for product listings, order management, logistics, and dispute handling
• Lead product onboarding to ensure high-quality listings and clean data management

Cross-Functional Coordination

• Align Customer Support, Catalog, Product, Finance, HR, and Marketing teams for smooth operations
• Collaborate with sellers, suppliers, and logistics partners for product availability and timely delivery
• Partner with tech to build automation into offer acceptance, order routing, and fulfillment tracking

Quality & Performance Management

• Oversee dispute resolution, refunds, and customer experience improvement
• Develop dashboards for KPIs order flow, delays, returns, and seller performance
• Maintain >95% order accuracy, <5% return rate, and >90% on-time delivery

Scale & Efficiency

• Optimize processes to handle 3040x growth within 12 months
• Reduce manual dependency by 60%+ through structured workflows and automation
• Build the Gajab Operations Playbook for seamless scaling

Team Building

• Recruit, train, and mentor an 812 member team across catalog, support, and logistics
• Foster a high-ownership, execution-first culture

30-60-90 DAY PLAN

First 30 Days

• Foundation & Pre-Beta Readiness
• Hire core team (support, catalog, logistics), create SOPs, and prepare pre-beta operations.
• Key Deliverables: 35 hires, SOPs ready, 100200 SKUs cataloged, logistics partnerships secured.

Next 30 Days (3160)

• Process Stabilization & Team Training
• Train team, finalize processes, and launch operational dashboards.
• Key Deliverables: <3% order errors, real-time dashboard live, smooth 5001000 orders/day flow.

Next 30 Days (6190)

• Optimization & Scale Setup
• Implement automation, define SLAs, and reduce manual dependency by 30%.
• Key Deliverables: Operations playbook completed, roadmap for 10K+ orders/day defined.

WHAT SUCCESS LOOKS LIKE

After 6 Months:

• 5,0007,000 orders/day
• <3% order errors, <5% returns, >90% on-time delivery
• 50%+ automation and a strong 812 member team

After 12 Months:

• 15,00020,000 orders/day
• ?100 Cr GMV achieved
• 60%+ automation and scale-ready team

IDEAL CANDIDATE PROFILE

Must-Have Experience

• 68+ years in eCommerce or D2C operations
• Built operations from scratch in startups
• Scaled ops 510x in resource-constrained environments

Skills & Mindset

• Builder mentality, resourceful, bias for action
• Data-driven, process-oriented, and highly organized
• Thrives in fast-paced, high-growth setups

Operational Knowledge

• Strong leadership & communication (English + Hindi)
• Proficient with Google Sheets, Notion, Zoho, or ERPs
• Experienced in dashboarding and analytics

Bonus Points

• Understanding of tier 2/3 Indian consumers
• Experience in value commerce or negotiation platforms
• Retail/offline bazaar background
• Scaled startups from seed to Series A

Deal Breakers

• Only corporate background with no startup experience
• No marketplace or ecommerce ops exposure
• Needs hand-holding or can't handle ambiguity

COMPENSATION & WORK SETUP

Compensation: Competitive salary based on experience and fit.

Location: Marol, Andheri East, Mumbai

Work Mode: 5 days/week in-office, Saturdays WFH

Additional Benefits: 2 WFH days/month for mental or menstrual health

Reporting to: Founder & Business Head

Start Date: Immediate (within 12 weeks preferred)

HOW TO APPLY

Send your resume to: [HIDDEN TEXT]

Subject Line: Operations Manager [Your Name]

Process

• Acknowledgement within 2448 hours
• Response within 5 days
• 23 rounds (Founder + Business Head + Case Discussion)
• Offer within a week for the right candidate

WHY THIS ROLE IS SPECIAL

This isn't just another operations job it's your chance to build from the ground up.

You'll define how Gajab runs, shape customer experience for millions, and compress 5 years of learning into one.

If you've been waiting for the right startup opportunity where chaos excites you and your work truly matters this is it.

Gajab is bringing the bazaar online. Come build it with us.