Job Description

Job Description: Direct and control operations at the centre front desk and ensure customer service meets our high standards for client satisfaction Oversee the operations functions of the unit as per the organizational chart. Directly manages the employees on a daily basis, supervises a complete centre. Is responsible for the overall direction, coordination and evaluation of the centre. Hire, train, and supervise front office employees, ensuring they provide excellent client services and enforce company policies Handle the front desk budget and order office supplies as needed Conducts both routine and short notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis. Ensure the centre is working at the optimum condition with high levels of organizational effectiveness, communication, and safety. Approve and implement various policies to improve every department. Creates an operating environment that assures consistent Customer satisfaction Responsibilities Defining and implementing front desk objectives and procedures. Conducts detailed walk throughs to ensure building is well maintained, safe and meet or exceed customer expectations Training staff and managing the shift schedules. Tending to clients complaints and questions and providing exceptional customer service. Ensuring that the front desk and reception area is kept clean and organized. Managing budgets, records, and contracts. Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails. Conducting performance reviews with the front desk staff. Performing administrative duties such as filing and updating records, among others, as needed.