Operations Manager – Children’s Therapy Clinic

About the Role

Operations Manager

Key Responsibilities

Operational Management

• Oversee daily clinic operations, ensuring efficient scheduling, therapist coordination, and service delivery.
• Establish and monitor

  KPIs and performance goals

  across departments (therapy, admin, sales, and marketing).
• Develop and implement standard operating procedures (SOPs) for seamless workflow and service quality.
• Manage vendor relationships and coordinate with external partners where required.

Customer Experience & Escalations

• Serve as the

  primary escalation point

  for client concerns, ensuring timely resolution and satisfaction.
• Build and maintain strong relationships with parents, therapists, and support teams.
• Gather feedback to continuously improve service quality and patient experience.

Sales, Growth & Marketing Support

• Collaborate closely with the

  sales and marketing teams

  to drive growth initiatives and outreach campaigns.
• Assist in the creation and execution of community programs, workshops, and promotional events.
• Track conversion metrics, client acquisition, and retention rates to guide data-driven decision-making.

Technology & Systems

• Manage and optimize the use of

  CRM systems, therapy management software, and Excel-based dashboards

  .
• Support data analytics, reporting, and digital documentation processes to improve efficiency.
• Identify tech-based solutions to enhance clinic productivity and client engagement.

Stakeholder Management

• Coordinate between internal teams (therapists, admin, management) and external stakeholders (partners, vendors, parents).
• Ensure effective communication and alignment across departments.

Required Skills & Qualifications

• Bachelor’s or Master’s degree in Business Administration, Healthcare Management, or related field.

• 3–6 years of experience

  in operations, preferably in healthcare, therapy, or education sectors.
• Strong

  people management and communication skills

  with a customer-first mindset.
• Proven ability to manage escalations with empathy and professionalism.
• Highly

  tech-oriented

  – proficient in CRM systems, Excel/Google Sheets, and workflow tools.
• Strong analytical, problem-solving, and organizational abilities.
• Experience in setting and tracking KPIs, performance metrics, and process improvements.

Preferred Attributes

• Background in child development, therapy services, or wellness centers.
• Experience working in fast-paced or startup environments.
• A passion for improving children’s wellbeing and family experiences.

What We Offer

• Opportunity to lead impactful operations that directly improve children’s lives.
• A collaborative and mission-driven team environment.
• Professional growth opportunities in an expanding organization.