Operations Leader

Job Description

Administrative Support Preparing and distributing sales reports, presentations, and documents. Maintaining accurate records of sales activities and customer interactions. Managing the sales database and CRM systems to track leads, opportunities, and sales progress. Assisting in the preparation of quotations, proposals, and contracts. Team Coordination Scheduling and organizing meetings, conferences, and appointments for the sales team. Coordinating with the service team, logistics, and other departments to fulfill customer orders. Following up on pending tasks or updates from the sales team and other departments. Providing training or onboarding support to new sales team members. Customer Interaction Responding to customer inquiries and directing them to the appropriate team member. Addressing customer concerns and ensuring timely resolution with support from relevant teams. Following up with clients regarding feedback, deliveries, or after-sales services. Lead and Opportunity Management Assisting the sales team in lead qualification and initial follow-up. Tracking and reporting on the status of leads, sales opportunities, and deals in the pipeline. Supporting marketing campaigns and tracking their impact on lead generation. Reporting and Analysis Compiling and analyzing sales data to provide insights into team performance. Monitoring sales targets and highlighting any discrepancies or opportunities for improvement. Preparing forecasts, budgets, and progress updates for management. Process Optimization Identifying inefficiencies in the sales process and recommending improvements. Ensuring compliance with company policies, procedures, and legal requirements. Collaborating on the development of sales strategies and plans. Tools and Resources Managing tools, resources, and materials needed by the sales team. Staying updated on industry trends and competitors to provide relevant insights.