Operations Lead- MAX@Home

Job Description

1. Patient Monitoring & Care: Oversee patient care, especially in high-need areas, ensuring proper patient monitoring. Coordinate patient assessments by Advanced Team Leads (ATL) and In-House (INH) teams, ensuring quality care is delivered. Facilitate stakeholder meetings and build strong relationships with internal and external doctors (within and outside the hospital). Ensure readiness of new products from a clinical perspective (e.g., Dialysis at Home, Mother & Child services). Conduct daily clinical team meetings, discussing goals of care with primary and treating doctors. Perform home visits and out-of-hours (OOH) patient assessments, reviewing patient progress regularly. Identify red flags and take immediate action to address safety concerns. 2. Family Meetings & Counseling: Organize and conduct family meetings to update family members on patient progress and care plans. Provide counseling and guidance to family members regarding patient care and expected outcomes. 3. Quality Assurance & Incident Reporting: Maintain high standards of patient care and identify opportunities for quality improvement. Document incidents, prepare detailed reports, and facilitate investigations for timely resolution. Monitor patient care trends and report findings through data analysis and dashboards. 4. Team Coordination & Meetings: Lead and actively participate in daily team meetings, ensuring continuous communication on patient progress and care issues. Engage in case reviews, implementing corrective measures to improve patient outcomes. Facilitate regular coordination with doctors and care teams to align treatment plans and address concerns. 5. Training & Development: Organize and facilitate training sessions for nursing staff, including refresher courses and the New Hire Training Program (NITP). Coordinate On-the-Job Training (OJT) for team leads (TL), assistant team leads (ATL), nursing supervisors, and nurse educators. Ensure continuous upskilling for nursing staff and leadership with relevant training modules. Assist in the recruitment process to ensure that staffing requirements are met. 6. Palliative Care: Develop, manage, and oversee palliative care projects, processes, and related training modules. Coordinate dashboards to track the progress of palliative care patients. 7. Root Cause Analysis (RCA) & Corrective Action Plans (CAPA): Participate in Root Cause Analysis (RCA) for incidents affecting patient care and safety. Support the development and implementation of Corrective Action Plans (CAPA) to address identified issues and improve care delivery. 8. Data Management & Dashboards: Collect, analyze, and present data on patient care quality, incident trends, and overall performance. Develop and manage dashboards displaying key performance indicators related to patient care, training outcomes, and incident management. Interested candidates can share their resume at arpana.singh@maxhealthcare.com