Job Description

About The Role Responsible for all day-to-day operational aspects related to the provision of services and compliance with the contracted service levels. Responsible for relations with Customer on the respective engagement, in terms of solutions, objectives, execution and follow-up of problems. Management of the team members including workforce planning, attrition and talent management Meet the defined SLA/OLAs. Drive Improvement initiatives with measurable benefits. Manage the allocation of delivery resources to key organizational priorities in support of continuous improvements Training of Client operational resources in line with client and engagement requirements First level of escalation between Customer and Capgemini for the respective stream Accountable for Weekly reviews and Responsible for the Monthly reviews with customer Primary Skills Responsible for all day-to-day operational aspects related to the provision of services and compliance with the contracted service levels. Responsible for relations with Customer on the respective engagement, in terms of solutions, objectives, execution and follow-up of problems. Management of the team members including workforce planning, attrition and talentmanagement Secondary Skills Meet the defined SLA/OLAs. Drive Improvement initiatives with measurable benefits. Manage the allocation of delivery resources to key organizational priorities in support of continuous improvements Training of Client operational resources in line with client and engagement requirements Meet the defined SLA/OLAs. Drive Improvement initiatives with measurable benefits. Manage the allocation of delivery resources to key organizational priorities in support of continuous improvements Training of Client operational resources in line with client and engagement requirements