Operations Intern (MIS)

Job Summary:

We are seeking a detail-oriented and proactive professional to manage day-to-day operational activities, ensure process compliance through call audits, and maintain high-quality data reporting. The ideal candidate will possess strong analytical, communication, and management skills to drive operational efficiency and continuous improvement.

Key Responsibilities:

• Operational Management: Efficiently and timely manage daily operations while coordinating with internal and external stakeholders to ensure smooth workflow.
• Quality Audits: Conduct regular call audits to monitor service quality, adherence to Standard Operating Procedures (SOPs), and identify areas for improvement.
• Process Improvement: Provide structured feedback and recommendations based on audit findings to enhance service delivery and operational effectiveness.
• Data Management: Maintain and update databases accurately using advanced Excel tools and formulas.
• Reporting: Prepare, analyze, and publish periodic operational and quality reports, ensuring data integrity and actionable insights.
• Stakeholder Coordination: Collaborate with cross-functional teams to resolve issues, streamline processes, and ensure timely completion of deliverables.
• Problem-Solving: Address operational challenges proactively, demonstrating sound judgment and effective decision-making skills.

Required Skills & Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Proficiency in Microsoft Excel (pivot tables, lookups, dashboards, etc.).
• Strong analytical, problem-solving, and organizational skills.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Attention to detail and commitment to maintaining high standards of quality and accuracy.

Preferred Qualifications:

• Experience in process audit, reporting, or customer service quality monitoring.
• Familiarity with CRM tools or database management systems.