Operations Intern (MIS)

As a detail-oriented and proactive professional, your role will involve managing day-to-day operational activities, ensuring process compliance through call audits, and maintaining high-quality data reporting. You will need strong analytical, communication, and management skills to drive operational efficiency and continuous improvement. Key Responsibilities: - Efficiently manage daily operations while coordinating with internal and external stakeholders to ensure smooth workflow. - Conduct regular call audits to monitor service quality, adherence to Standard Operating Procedures (SOPs), and identify areas for improvement. - Provide structured feedback and recommendations based on audit findings to enhance service delivery and operational effectiveness. - Maintain and update databases accurately using advanced Excel tools and formulas. - Prepare, analyze, and publish periodic operational and quality reports, ensuring data integrity and actionable insights. - Collaborate with cross-functional teams to resolve issues, streamline processes, and ensure timely completion of deliverables. - Address operational challenges proactively, demonstrating sound judgment and effective decision-making skills. Required Skills & Qualifications: - Bachelor's degree in Business Administration, Operations Management, or a related field. - Proficiency in Microsoft Excel (pivot tables, lookups, dashboards, etc.). - Strong analytical, problem-solving, and organizational skills. - Excellent verbal and written communication skills. - Ability to work independently and collaboratively in a fast-paced environment. - Attention to detail and commitment to maintaining high standards of quality and accuracy. Preferred Qualifications: - Experience in process audit, reporting, or customer service quality monitoring. - Familiarity with CRM tools or database management systems. Please note that this position offers an internship duration of 3 months with a stipend ranging from 8000 to 15000 for immediate joiners working from the office.,