Operations Head

Operations Head

student engagement events

webinars, in-house seminars, interview prep, and educational workshops

Process & Workflow Management

• Track turnaround time (TAT) and improve efficiency using process automation
• Ensure task coordination among applications, visa, counseling, and admin teams
• Ensure accountability through Zoho CRM/task tracking systems
  

Student Engagement, Webinars & Sessions

• Plan, schedule, and oversee weekly/monthly webinars on topics like country-specific intakes, visa rules, scholarships, etc.
• Organize in-house seminars for groups of students on documentation, SOP writing, interview strategies, and travel preparation
• Coordinate visa interview preparation sessions for countries like the USA, UK and Australia
• Collaborate with internal teams and guest speakers for smooth execution
  

Reporting & Monitoring

• Track KPIs like applications submitted, offers received, visas approved, attendance at sessions
• Prepare performance reports for management
  

Documentation & Compliance

• Ensure document completeness and accuracy in every case
• Monitor GTE, SOPs, DS-160s, financials, etc., based on destination country
• Standardize documentation templates and formats
  

Student Relationship & Escalation Handling

• Address escalations or delays related to university or visa processing
• Maintain clear, proactive communication with students and parents
• Focus on improving student experience from onboarding to pre-departure
  

University & Partner Coordination

• Maintain regular contact with universities, resource partners (RPs), and aggregators
• Track deadlines, offers, new intakes, scholarships, and webinar invites
• Align internal activities with partner events and promotions
  

Technology & Tools Management

• Ensure proper usage of Zoho CRM, WhatsApp notification, Work Drive, Online meeting tools and workflow automations.
  

Requirements

• 5+ years experience in operations (preferably in overseas education or edtech)
• Excellent leadership and time management skills
• Hands-on experience with Zoho CRM or similar platforms
• Strong communication and event coordination abilities
• Exposure to student visa processes (Canada, Australia, UK, USA)
• Ability to manage webinars, training events, and knowledge sessions
  

Benefits

• Growth-Oriented Work Culture – Be part of a fast-growing international education brand with clear career growth path
• Attractive Salary Package – Competitive compensation with performance-linked bonuses
• Training & Development Support – Access to ongoing training, webinars, industry updates, and professional development courses
• Learning Allowance – Sponsorship or reimbursements for upskilling (e.g., certifications, events, online learning)
• Paid Time Off & Flexible Leave Policy – Because we believe balance boosts productivity
• Employee Recognition Programs – Monthly and quarterly recognition for high performers
• Access to Industry Events – Represent Smile Foreign Education in university webinars, agent meets, and education fairs
• Team Celebrations & Retreats – Celebrate intakes, wins, birthdays, and milestones together
• Comfortable Workspace – A positive and supportive environment in our centrally located Ahmedabad office
• Exposure to International Education Ecosystem – Work with universities, partners, and students from Canada, UK, USA, Australia, and more