Operations Executive

Job Description

Key Responsibilities: Order Management: Efficiently process orders through the VPLAK Admin portal, managing pickups and deliveries while adhering to GST laws. Ensure timely dispatch, monitor shipments, and resolve any delays promptly. Vendor Management: Research, verify, and negotiate with vendors to maintain productive relationships that align with company protocols. Logistics Coordination: Collaborate with logistics partners to ensure on-time deliveries. Manage COD remittances, weight disputes, and billing issues while following courier guidelines. Customer Communication: Handle customer inquiries through calls, emails, and WhatsApp. Maintain high response rates and ensure timely communication as per service level agreements (SLAs). Team Oversight: Train and monitor interns/executives to enhance team productivity. Report any errors or losses promptly. Strategic Operations Development: Communicate with upper management to establish strategic operational goals and develop long-range plans to achieve them. Budget Management: Create and manage the organization’s fiscal operating and capital budget while monitoring expenses. Performance Monitoring: Oversee operational performance of both internal and external service providers, ensuring optimal facility conditions and occupant satisfaction. Requirements: Proven experience in vendor management with strong selling, negotiation, and convincing skills. Excellent communication skills for effective customer interaction. Strong leadership abilities with experience in team handling. Detail-oriented approach to order management with a commitment to error-free output. Ability to build relationships with courier services and manage multiple tasks efficiently. Quick decision-making skills based on operational requirements. Why Join Us? Competitive Salary: Earn between ₹16,000 - ₹20,000 per month based on your experience. Performance Bonuses: Enjoy additional incentives including quarterly and yearly bonuses for outstanding performance. Dynamic Work Environment: Be part of a collaborative team that values innovation and efficiency. Career Growth Opportunities: We are committed to your professional development and offer pathways for advancement within the organization. Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person