Operations Executive

Job Title: Operations Executive

Department:

Location:

About Us

We are a fast-growing aviation-focused hospitality and technology company redefining how airlines manage crew layovers and disruption recovery (IROPS). Our platforms and 247 operations teams work closely with leading airlines to deliver seamless, real-time coordination across crew accommodation, transport, and communicationensuring every journey runs smoothly, even when plans change.

Role Summary

Operations Executive

This role calls for excellent coordination, quick decision-making, and strong communication to deliver smooth and efficient crew experiences in time-critical situations.

Key Responsibilities

Flight & Crew Coordination

• Monitor flight schedules, delays, and cancellations to anticipate IROPS requirements.
• Coordinate hotel and transport arrangements for crew and airline staff during regular and irregular operations.

Real-Time Operations

• Liaise with airline representatives, hotels, and transport vendors to ensure seamless execution.
• Manage confirmations, email correspondence, and MIS entries with accuracy and speed.
• Resolve on-ground issues such as room availability, transport delays, or crew grievances in real time.

Process & Reporting

• Maintain up-to-date records for billing, compliance, and audit purposes.
• Follow Rezolv's standard operating procedures (SOPs) and service benchmarks to ensure consistency and quality.

Operational Coverage

• Work in rotational shifts to support 247 operations and ensure uninterrupted service delivery.

Ideal Candidate Profile

• Strong verbal and written communication skills in English.
• Excellent coordination, multitasking, and problem-solving ability.
• Calm and composed under pressure, with a service-oriented mindset.
• Proficiency in MS Office (Excel, Outlook); familiarity with hotel or airline systems is a plus.
• Flexible to work in rotational shifts, including nights and weekends.

Qualifications & Experience

• Graduate in Hospitality, Travel, or Aviation Management (preferred).
• 02 years of experience in hospitality, travel, or airline operations.
• Freshers with exceptional communication and coordination skills are welcome to apply.
• Prior exposure to IROPS handling, crew logistics, or hotel reservations will be an advantage.

Why Join Us

• Be part of a fast-growing company transforming the aviation operations ecosystem.
• Gain first-hand exposure to airline systems, global hotel operations, and IROPS recovery processes.
• Work in a dynamic, 247 environment where precision, speed, and teamwork matter.
• Learn, grow, and progress into supervisory or client-facing roles as you build your career with us.

Work Schedule

• 8-hour rotational shifts ensuring 247 operational coverage.
• One weekly off (rotational).