Operations Executive

Job Description

About the Role: In this role, you will be responsible for managing all aspects of stakeholder management and operations. This position requires the ability to dive deep for root cause analysis, manage the funnel and develop action plans in support of driving process improvements. Your work time would be equally divided between calling & connecting with stakeholders, andanalysin data and improving processes for productivity. Key Responsibilities: Engaging with Internal stakeholders conduct, recon, and get our asks moved from internal stakeholders. Could you identify opportunities, too? Engaging with Sellers on capturing intent and helping them complete the journey. Manage their expectations and handle queries Partner engagement manage partner and help run the program successfully. This includes calling and relationship management Proactive Auditing of buyer feedback and seller behaviour to identify and disable mischievous sellers Process improvement identification of areas of improvement and data-driven interventions to improve overall quality and efficiency Requirements: Proficient Hindi & English Speaker (Mandatory) Proficient in Excel, Google Docs, Sheets, to manage multiple data points and analyze them for usage Should be Ok with Calling Good to have knowledge of SQL, able to interpret algorithms, run simple DB queries to generate report. Ability to multitask & good logical reasoning ability Should have own working laptop and Wi-Fi (Mandatory) What We Offer: Competitive salary and benefits package. Opportunities for growth and development within the company. A supportive and dynamic work environment. The chance to be a part of a leading online marketplace in India. Education Qualifications Qualification: > 80% in 10th and 12th standard & Full-time Bachelors in Engineering, Technology, Science Full time MBA will be an added advantage