Operations Executive (E- commerce)

Job Description

Key Responsibilities: 1. Order Processing & Dispatch Coordination: Monitor and process incoming orders daily through Uniware. Coordinate with the warehouse team to ensure accurate and timely order processing. Oversee and manage the dispatch of orders, ensuring smooth handover to courier partners for delivery. 2. Logistics & Shipping: Work closely with courier services to ensure timely and cost-effective delivery solutions. Manage logistics issues like delayed, lost, or disputed shipments. Ensure shipping procedures comply with company standards. 3. Customer Engagement and Support: Work closely with customer support to ensure timely responses to inquiries, complaints, and feedback. 4. Operational Reporting: Maintain daily reports on order fulfilment, and logistics performance. Propose improvements to streamline operational processes. Key Requirements: Strong organizational skills and familiarity with Uniware, Shopify and eCommerce shipping platforms. Basic knowledge of logistics and inventory management. Knowledge of Microsoft Excel, including pivot tables, complex formulas, and data manipulation techniques to facilitate financial analysis and reporting Job Type: Full-time Pay: From ₹22,000.00 per month Work Location: In person