Operations Executive

Job Title:

Location:

Working Hours:

Job Overview:

As an Operations Executive at CoKarma, you will be responsible for ensuring the smooth day-to-day functioning of our coworking spaces. You will oversee facilities, manage operations, and enhance the member experience by coordinating administrative and service-related tasks. Your role is central to creating a professional, efficient, and welcoming environment for our community.

Key Responsibilities:

• Client Onboarding & Support:

  Assist in onboarding new members and provide ongoing support to address queries and enhance their experience.

• Administrative Management:

  Handle day-to-day administrative tasks, including correspondence, membership records, and payment tracking.

• Collaboration with Teams:

  Work closely with the sales team to ensure smooth member transitions and provide insights for service improvement.

• Process & Policy Implementation:

  Develop and implement SOPs to streamline workflows and maintain service quality.
• Oversee usage of internal tools (access control, billing systems, CRM, and ticketing tools). Track payments, overdue invoices, renewals, and cancellation trends.
• Serve as the escalation point for major operational issues, facility breakdowns, or member conflicts.

Qualifications:

• Bachelor’s degree in any field.
• 2-3 years of experience in operations, facility management, or a similar role.
• Strong organizational and leadership skills with the ability to manage tasks independently.
• Proficiency in Google Suite, MS Office, and familiarity with CRM tools.
• Strong communication and interpersonal skills.
• Ability to understand agreements, invoices, and ledgers.

Perks & Benefits:

• Work closely with the Founder.
• Competitive salary.
• Networking opportunities through startup events, industry meetups, and community engagements.
• Paid time off including vacation, sick leave, and personal days.
• Opportunities for career growth and professional development.