Operations Executive

Junior Operations Executive – BathStory

Location: Bangalore

Experience: 1–2 years

Function: Operations

Reporting to: Operations Manager (Murtaza)

Salary- 3.6 lac to 5 lac p.a

About the Role

BathStory is India’s fastest-growing shower enclosure brand, delivering end-to-end solutions across Bangalore and Hyderabad. As we scale, we are looking for a Junior Operations Executive who will support day-to-day order execution, coordination, site supervision, and ensure smooth operations across both cities.

This role is hands-on, customer-focused, and requires strong coordination between customers, the design team, installation teams, and the operations manager. You will play a key role in helping us deliver a seamless experience to customers and ensuring timely completion of orders.

Key Responsibilities

• Coordinate daily operations for Bangalore & Hyderabad orders under the guidance of the Operations Manager
• Track orders from site-visit to installation to closure, ensuring timely execution
• Liaise with installation teams, maintain daily schedules, and resolve on-ground issues proactively
• Conduct site checks, measurements (if required), and ensure readiness before installation
• Manage customer communication professionally and address escalations with empathy
• Work closely with the design and planning teams to ensure clarity on specifications, drawings, and materials
• Monitor glass and hardware readiness with vendors and warehouse team
• Maintain operations data in Zoho CRM / ERP modules
• Ensure adherence to BathStory’s SOPs, quality standards, and timelines
• Report daily progress, operational bottlenecks, and improvement ideas
• Assist in vendor management and follow up on deliveries, material availability, and logistics

Must-Have Requirements

• 1–2 years of work experience in operations, interiors, construction, or project execution
• Prior experience as a site supervisor or in an interiors / construction environment
• Strong people management and coordination skills
• Comfortable working on-ground, visiting customer sites, and handling installation teams
• Ability to anticipate problems, be proactive, and resolve issues in real-time
• Good communication skills (English, Hindi; Kannada preferred)
• Basic understanding of drawings, measurements, and installation readiness (preferred)
• Comfortable using tech tools (WhatsApp, Zoho, Google Sheets, CRM systems)

Who You Are

• Someone who enjoys operational work and thrives in fast-paced environments
• Detail-oriented with strong follow-through
• Empathetic with customers but firm with teams
• Highly dependable with a bias for action
• A team player who brings discipline and clarity to operations

Why Join BathStory

• Work with India’s fastest-growing bathroom brand
• Be part of a high-ownership operations culture
• Exposure to both Bangalore and Hyderabad markets
• Fast growth opportunities as we scale to multiple cities
• Learn end-to-end ops for a high-value D2C product category