Operations Engineer

Role Overview: As the Abuse Operations Engineering Lead at Ticketmaster, you will play a crucial role in protecting the company's platforms from abusive entities and behaviors aiming to circumvent fair access to tickets. You will be a part of a mission critical team working to investigate and address abuse incidents across various systems. Key Responsibilities: - Provide 1st line support for all Ticketmaster abuse queries - Perform on-call duty as part of a global team monitoring the availability and performance of ticketing systems and APIs - Resolve advanced issues and provide troubleshooting for escalations - Offer Subject Matter Expertise to cross-functional teams on abuse issues - Drive continuous improvements to products, tools, configurations, APIs, and processes - Independently learn new technologies and master Ticketmaster ticketing platforms products and services - Ensure documentation and processes are up to date and of high quality - Work on automation to reduce manual effort Qualifications Required: - BA/BS degree in computer science or related field or relevant work experience - Experience with bot detection and blocking systems - Proficiency in Bash/Python/Go for operations scripts and text processing - Working knowledge of HTTP protocol, web systems, and analysis tools like Splunk and Kibana/ELK stack - Experience working in a 24/7 shift-based team - Strong English language communication skills - Ability to work autonomously and collaborate effectively with remote team members - Passionate, resourceful, innovative, forward-thinking, and adaptable - Embrace continuous learning and improvement Company Details: Ticketmaster, a part of LiveNation Entertainment, is the world's leading ticket marketplace with a vision to connect people everywhere to the live events they love. The company is committed to providing enterprise tools and services for live entertainment while maintaining a vibrant, diverse culture. Ticketmaster values reliability, teamwork, integrity, and belonging in shaping their work environment. Note: The job description provides details about the role, responsibilities, qualifications required, and insights about the company's culture and values.,