Operations Coordinator

Position Overview

The Logistics Coordinator will be responsible for planning, coordinating, and monitoring day-to-day logistics operations. The role requires strong communication, stakeholder management, and problem-solving skills to ensure smooth execution of deliveries, rider/vehicle management, and timely issue resolution.

Key Responsibilities

• Coordinate daily pick-up and delivery operations across assigned zones.
• Schedule and allocate riders/drivers based on delivery loads and availability.
• Track shipment movements in real time and ensure on-time delivery performance (OTD).
• Communicate with clients, hubs, warehouses, and internal teams regarding shipment status.
• Resolve logistical issues such as delays, failed deliveries, and routing challenges.
• Maintain accurate records of shipments, delays, and route performance.
• Collaborate with the operations team to optimize routing and reduce transit times.
• Monitor rider performance and ensure adherence to company SOPs.
• Prepare daily/weekly reports on operational efficiency and service levels.
• Coordinate with tech support teams for app/system-related issues.
• Ensure customer complaints are addressed promptly and effectively.
• Manage Invoices, RC of vehicles.

Work Schedule

• 6-day working week
• On-ground operational visits as required

Job Types: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹23,000.00 per month

Work Location: In person