Operations Assistant

About the Role

Operations Assistant

Key Responsibility Areas (KPIs)

• Timely Client Communication – Ensure 100% response rate to client emails ASAP.
• Weekly/Monthly Reports – Deliver accurate and timely status reports to management on recruitment progress.
• Candidate Engagement – Maintain regular check-ins with placed candidates (first week daily and weekly thereafter).
• Issue Resolution – Resolve any candidate-related issues (e.g. salary delays, timesheet disputes) within 2 working days.
• Timesheet Submission Rate – Ensure 98%+ timely submission of candidate timesheets for approval
• Cross-Verification Accuracy in Invoice – 100% accuracy in verifying submitted timesheets against client-approved records.
• Escalation Handling – Any anomalies in timesheets escalated within 24 hours to both candidate and client.
• Invoice Accuracy Rate – Maintain error-free invoices shared with the finance team Track and resolve any billing discrepancies within 5 working days.
• Submit accurate internal reports on placements, active candidates, billing status, etc., weekly.
• Proactiveness – Identifies and resolves issues before escalation.
• Attention to Detail – Minimal to zero errors in data entry, invoices, and timesheets. Team
• Collaboration – Actively collaborates with recruiters, delivery heads, and finance.

Desired Skills & Attributes

• Excellent communication and coordination skills
• Strong attention to detail and accuracy
• Proficiency in Excel, Google Sheets, and reporting tools
• Ability to manage multiple priorities efficiently
• Team-oriented, proactive, and accountable