Operations Analyst

Candidate Profile

• Bachelor’s degree in related field from a four-year college or university with two to four years related experience preferred

• Analytical thinking and analytic aptitude; ability to apply quantitative data analysis techniques to improve work processes

• Strong attention to detail

• Sense of professionalism and ability to develop relationships

• Strong communication skills, both written and verbal

• Strong customer service orientation

• Ability to work in an environment where activities and deliverables are dependent on a diverse group of technical and business functional experts

• Ability to work an emerging and rapidly changing environment

• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables

• Experience or exposure with statistical concepts and applications, data analysis, call center exposure, customer satisfaction data exposure and/or process consulting experience preferred

• Proficient in Microsoft Office

• Exposure to Six Sigma methodology

• Up to 10% travel may be required