Operations Analyst

Job Description

Ticket Management : Monitor and track tickets raised by internal teams and clients. Ensure timely resolution of tickets by coordinating with relevant stakeholders. Maintain accurate records of ticket status, resolutions, and escalations. Reporting Data Analysis : Prepare daily, weekly, and monthly reports using Microsoft Excel (Pivot Tables, VLOOKUP, Formulas, etc.). Analyze operational data and generate insights to improve efficiency. Assist in creating dashboards for tracking key performance metrics. Process Improvement : Identify bottlenecks in existing processes and suggest improvements. Work closely with internal teams to optimize workflows. Documentation Communication : Maintain proper documentation of processes and report templates. Communicate effectively with cross-functional teams to ensure smooth operations. Required Skills Qualifications Education : Bachelors degree Technical Skills : Proficiency in Microsoft Excel (must-have: Pivot Tables, VLOOKUP, Macros would be a plus). Basic understanding of data visualization and reporting tools (Power BI, Google Sheets, or Tableau is a plus). Soft Skills : Strong analytical and problem-solving skills. Good communication skills (written and verbal). Ability to work independently and as part of a team. Attention to detail and ability to handle multiple tasks.