Job Description

As a [Role] in our [Tribe/Team/Domain/Business Unit], you ll play a key role in helping to [state the key goal of the tribe/team/domain (why do they exist)]. This role is responsible for the end to end processing of non routine and complex payments. These roles will require a unique and comprehensive understanding of a multitude of payment processes and technologies. Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours. Role Type: Role Location: Work Hours: What will your day look like As a Payments Processing Officer, you will: Process payments in a timely and accurate manner, minimising potential losses due to late/wrong delivery of payments Assist customer-facing departments to handle customers enquiries/queries over counter/telephone courteously and refer to senior staff/section head when problems encountered Maxime existing and forge new relationships with relevant stakeholders (vendor/supplier, other ANZ entities, business teams) Handle all payment processing including: - Payment system processing in compliance with external regulations internal procedure manuals - Attending to enquiries from customers and correspondent banks - Preparing relevant regulatory/internal reports, and immediate escalation of any suspicious transactions or situations that senior management should be reasonable aware of such as customer disputes and conflict, fraud, or erroneous transactions that could result in a loss to ANZ Work with the relevant business units and functions to increase knowledge and understanding of their environment, products, structure and compliance issues/needs. What will you bring To grow and be successful in this role, you will ideally bring the following: Experience with Personal Banking/Institutional or Payment Processing A drive to reduce inconsistencies risks, errors in own team and surrounding teams. Good knowledge on Personal Banking or Institutional Products and local regulations Have good communication skill and provide good customer service Have good organising and prioritising skills