Operation Executive

Job Description

Key Responsibilities: Efficiently process orders through the VPLAK Admin portal, managing pickups and deliveries while adhering to GST laws. Ensure timely dispatch, monitor shipments, and resolve any delays promptly. Research, verify, and negotiate with vendors to maintain productive relationships that align with company protocols. Collaborate with logistics partners to ensure on-time deliveries. Manage COD remittances, weight disputes, and billing issues while following courier guidelines. Handle customer inquiries through calls, emails, and WhatsApp. Maintain high response rates and ensure timely communication as per service level agreements (SLAs). Communicate with upper management to establish strategic operational goals and develop long-range plans to achieve them. Create and manage the organization’s fiscal operating and capital budget while monitoring expenses. Oversee operational performance of both internal and external service providers, ensuring optimal facility conditions and occupant satisfaction. Requirements: Proven experience in vendor management with strong selling, negotiation, and convincing skills. Excellent communication skills for effective customer interaction. Strong leadership abilities with experience in team handling. Detail-oriented approach to order management with a commitment to error-free output. Ability to build relationships with courier services and manage multiple tasks efficiently. Quick decision-making skills based on operational requirements. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person