Operation Executive

Job Description

Job_Description":" Duties andResponsibilities Act asthe central point of contact between sales teams, retail stores, and headoffice to ensure seamless communication and quick issue resolution. Reviewand approve store inventory requests, aligning stock levels with store demandand operational efficiency. Monitorand manage customer reviews on Google, ensuring timely and professionalresponses that uphold the brandimage and values. Serve as theprimary point of contact for any issues related to shipment delivery or pick-ups.Resolve operational concerns related to logistics in a timely manner. Overseemonitoring of store cameras to ensure security and operational standards aremaintained. Promptly address any issues or concerns by coordinating with storemanagers for timely resolution. Track completion of daily checklists acrossstores. Ensure timely submissions, identify gaps, and follow up with relevantteams to maintain compliance. Key Task: Monitor Camera Systems: Regularly check the camera systems across all stores to ensure they are functioning properly and resolve any security issues that arise. Approval of Inventory Requests: Review and approve inventory requests submitted by stores, ensuring proper stock levels are maintained without overstocking. Coordinate with Sales and Retail teams: Facilitate communication between the sales teams, retail staff, and head office, ensuring smooth operations and addressing any concerns in a timely manner. Address Operational Issues: Take ownership of issues related to shipments, deliveries, or other operational concerns, ensuring prompt resolution and smooth day-to-day operations. Respond to Customer Reviews: Manage Google reviews, ensuring that responses are timely, appropriate, and aligned with company policy to enhance customer satisfaction. Documentation and Reporting: Maintain accurate records of all inventory approvals, shipment issues, camera monitoring, and any operational problems, providing regular updates to senior management. Training and Support: Assist in training retail store staff on operational procedures, inventory management. Troubleshoot and Problem-Solve: Proactively address any technical or operational issues (e.g., camera system glitches, inventory discrepancies) and escalate them as needed for resolution. Requirements Proficiency in MS Office is required. Fluency in English and Hindi are mandatory. Strong understandingof inventory management, logistics and customer service. Abilityto multitask and work under pressure in a fast-paced retail environment. Attentionto detail and a solution-oriented mindset. Benefits PF Health insurance ESI Overtime allowance