Operation Executive

Role : Operation Executive

Location : Kharadi,Pune

Duration : Full Time

Experience : 2+ Years

CTC : Competitive salary

Role Type : a skilled and experienced Operations Executive with a background in BPO customer service, specifically in the collection process

Jobs Roles & Responsibility

o EMI Collection Management:

• Effectively manage and oversee the end-to-end EMI collection process.
• Monitor and ensure timely and accurate collection of EMIs from customers.

o Customer Interaction:

• Communicate with customers in a professional and empathetic manner to discuss overdue payments and resolve payment-related issues.
• Provide assistance and guidance to customers in financial difficulties, exploring potential repayment plans.

o Documentation and Record Keeping:

• Maintain accurate and up-to-date records of EMI collections, payments, and customer interactions.
• Prepare reports on EMI collection performance and present findings to management as required.

o Team Collaboration:

• Collaborate with other departments, such as finance, sales, customer service, and legal, to streamline the EMI collection process.
• Work closely with team members to share insights and strategies for improving overall collection efficiency.

Qualifications:

Education:

● Bachelor’s degree in [relevant field] or equivalent practical experience.

Experience:

● Minimum of 2 years of experience in a collection background, with a focus on EMI collection.

● Proven track record of meeting collection targets and improving collection processes.

Communication Skills:

● Excellent verbal and written communication skills.

● Ability to negotiate and persuade customers effectively.

● Should be confident in speaking with Senior CXOs.

Job Type: Full-time

Pay: Up to ₹415,000.00 per year

Work Location: In person