Your Impact:Sr. Technical Support Specialists are responsible for providing exceptional technical support on OpenText products. As a Senior Technical Support Specialist, you will reproduce, troubleshoot, and resolve customer issues. Youll identify defects and escalate to OpenText Product Engineering, and test software patches for customers. You will be recognized by your peers as an expert in your chosen product area. This position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking. Our strong team-based environment ensures that our team members support each other to deliver excellent Customer Experience.What the role offers:5+ years experience in a technical support environment.Flexible to provide on-call / outside business support hours as, and when, needed.A Science /Technology Engineering or bachelors degree preferred.Strong analytical and critical thinking skills.Strong verbal and written communication skills.Proven experience working in a fluid environment that is ever growing and changing.Ability to multi-task and prioritize work effectively.Strong attention to detail and the ability to grasp concepts quickly with a thirst for knowledge.What you need to succeed:Hands-on experience troubleshooting Windows/Linux Operating Systems.Strong troubleshooting skills, diagnostic analysis using traces, dumps and other tools, and hypothesis formulation and testing.Database knowledge - PostgreSQL, Oracle, MS SQL, VerticaNetwork and security protocols like TPC/IP, HTTP, TLS/SSL, REST API, SOAP and SAMLVirtualization Skills VMware, Hyper-VExperience on Cloud technologies AWS, Azure or Google CloudGood Scripting knowledge - Perl, Python, ShellMust be familiar with HA and DR setup.Experience in Docker/KubernetesExperience in Web Service/Java scriptIdentity Management, Access Management, Data Security, Application Security SIEM applications.Experience on Cloud technologies AWS, AzureFamiliarity with containerization tools like Docker or KubernetesExperience in Docker/Kubernetes is a plus.workplace.

OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.Your Impact:As a Manager, Software Engineering you will provide project management and leadership on medium to large scale projects with internal and direct customer impact. Responsible for day-to-day management of Engineering team to ensure technical quality, product quality, and efficient use of resources. Ensure projects are delivered on time, within budget and within agreed upon quality standards. Work closely with cross-functional teams within OpenText and partner with key stakeholders.What the Role Offers:Deliver assigned projects to time, budget and agreed quality standardsPartner with Product Management, Architecture, Operations, other delivery teams and Release Management to ensure effective launch and delivery of projects to satisfy business needsLead teams to ensure project delivery successBuild and maintain strong client relationships, internal and externalApply best-practices and coding patterns that ensure world-class solutions that are maintainable, modular, and of high code-qualityCreate a culture that insists on meeting expectations and delivering valueDrive automated solutions that enable better efficiency and process improvementGrow and manage the skills and talent in the teamManage People Resource processes related to objectives definitions, regular check-in, assessment and compensationManage communication cross-functionally and escalate promptly as issues ariseFacilitate regular Steering Committee meetings and present to senior level managementTake responsibility for ensuring customer satisfaction during project deliveryMaintain project management documentation including but not limited to project plans, issues, risks, action items, scorecards and project sites.Excellent problem-solving skillsWhat you need to succeed:Bachelor's degree15+ Years related experience, of which at least 10 years in development and 3+ years of development leadership.Well versed with Design and Architecture principalsExperience in project management, identifying risks and mitigation planMust have experience in C/C++, .Net and Angular.Good experience in web technologiesVast experience in designing and managing multi-tier, large-scale distributed architectures.Must be confident, highly motivated and passionate about delivery and customer satisfaction.Must have strong organization, communication and planning skills.Must have extensive experience managing projects with Agile Scrum methodology.

OpenText OpenText is one of the worlds largest enterprise software providers, delivering the mission-critical software that keeps the digital world running. We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need to succeed in todays rapidly evolving marketplace. Thats high tech without the drama.Your ImpactWe are seeking a talented and motivated DB and DevOps Lead Software Engineer to join our team. As a Lead Software Engineer, you will play a crucial role in evaluating architecture, designing software solutions, database design, performance turning, leading technical decisions and maintaining software solutions. Youll collaborate with cross-functional teams, translate high-level requirements into actionable plans, and lead other team members to successful project execution. The OpenText Application Delivery Management (ADM) solutions allow customers to deliver more and better software, faster that their competitors. They allow customers to automate DevOps, make the most of value stream management (VSM), and accelerate burdensome activities across their digital value streamfrom planning, through development and testing, all the way to delivery.What The Role Offers:DB: Proficiency in SQL Programming, writing stored procedures and designing relational databases.CI/CD & Automation: Design, implement, and maintain CI/CD pipelines using Jenkins/GitLab CI. Automate infrastructure provisioning and configuration management.Cloud & Infrastructure Management: Work with AWS to build and maintain scalable infrastructure. Manage Terraform for Infrastructure as Code (IaC). Ensure smooth operation of Windows, Linux, and Mac environments.Configuration & Package Management: Handle SCM products for software configuration management. Manage Artifactory for binary repository and artifact storage.Containerization & Deployment: Work with Docker for containerized applications. Manage installation technologies and deployment strategies across platforms.What You Need to Succeed:Requirements Translation: Translate high-level business requirements into technical plans. Youll work closely with stakeholders to ensure alignment between business needs and technical solutions.End-to-End Development Lifecycle: Understanding of the entire software development lifecycle, including unit testing, end-to-end testing, and deployment processes.Customers approach: Customer facing approach, ability to work with customers is a must.Bachelor's degree in computer science, information technology, or a related field.8+ years of proven experience as a DB developer using Microsoft SQL Server and other databases.Excellent knowledge of database concepts such as replication, performance tuning, creating databases and database partitioning.Proficiency in Jenkins, Terraform, AWS, Docker, and Artifactory.Experience with SCM tools, and software packaging.Hands-on experience with infrastructure setup, code signing, and security best practices.Strong expertise in Windows, Linux, and Mac environments.Fundamentally good programming and debugging skillsGood scripting experience.Architecture and design experienceAbility to look at product architectural documents and identify potential issues.Understanding of performance and security in the enterprise context Strong hands-on experience with building enterprise applications Contribute to the continual improvement of our agile development processes Experience liaising with groups of people across several geographiesExcellent communication and being a collaborative team player.

Your Impact:As a Lead Software Engineer you will utilize superior knowledge and experience to perform highly complex product architecture, design, systems analysis, research, maintenance, troubleshooting and other programming activities. You will also play a key role in the development of work teams by providing others with direction and leadership. You will also be involved in cross-team planning activities such as providing status updates and coordinating activities.What the Role Offers:Produce high quality code according to design specifications.Detailed technical design of highly complex software components.Utilize superior analytical skills to troubleshoot and fix highly complex code defects.Propose creative solutions or alternatives balancing risk, complexity, and effort to meet requirements.Lead software design/code reviews to ensure quality and adherence to company standards.Lead and mentor other team members.Collaborate with Product Owner to plan and prioritize tasks for others to support the achievement of team objectives.Work across teams and functional roles to ensure interoperability among other products, including training and consultation.Provide status updates to stakeholders and escalates issues when necessary.Lead and/or participate in the software development process from design to release in an Agile Development Framework. What you need to succeed:Bachelors degree in Computer Science or related field. 8+ years of enterprise product development experience. Web based platform/application development.Fundamentally good programming and debugging skills. Strong hands-on experience in C, C++, Unix, Win32, MFC.Understanding of performance and security in the mobile and enterprise context.Responsive design and Agile methodologies.Proficiency with Web Services, SOAP, WSDL and XML, XML Schema and XPath.Good programming practices with solid object-oriented development experience.Worked extensively on IPC, RPC, Completion Ports, Multi-Threading etc.Implemented Voice/VOIP Applications in Windows using C++.Thorough Understanding of SIP protocol.Worked extensively on State Machines.Knowledge of CISCO CM, Avaya, Asterisk Switches. A strong knowledge of Data Structures and Algorithms.A strong understanding of Application Architecture, High level and Low-level design, Middleware/Application Servers and Infrastructure and strong experience in databases Ability to look at product architectural documents and identify potential issues. Strong hands-on experience with building enterprise applications Contribute to the continual improvement of our agile development processes. Experience liaising with groups of people across several geographies. Excellent communication and time management skills.

Your Impact:Sr. Technical Support Specialists are responsible for providing exceptional technical support on OpenText products. As a Senior Technical Support Specialist, you will reproduce, troubleshoot, and resolve customer issues. Youll identify defects and escalate to OpenText Product Engineering, and test software patches for customers. You will be recognized by your peers as an expert in your chosen product area. This position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking. Our strong team-based environment ensures that our team members support each other to deliver excellent Customer Experience.What the role offers:5+ years experience in a technical support environment.Flexible to provide on-call / outside business support hours as, and when, needed.A Science /Technology Engineering or bachelors degree preferred.Strong analytical and critical thinking skills.Strong verbal and written communication skills.Proven experience working in a fluid environment that is ever growing and changing.Ability to multi-task and prioritize work effectively.Strong attention to detail and the ability to grasp concepts quickly with a thirst for knowledge.What you need to succeed:Hands-on experience troubleshooting Windows/Linux Operating Systems.Strong troubleshooting skills, diagnostic analysis using traces, dumps and other tools, and hypothesis formulation and testing.Database knowledge - PostgreSQL, Oracle, MS SQL, VerticaNetwork and security protocols like TCP/IP, HTTP, TLS/SSL, REST API, SOAP and SAMLVirtualization Skills VMware, Hyper-VExperience on Cloud technologies AWS, Azure or Google CloudGood Scripting knowledge - Perl, Python, ShellMust be familiar with HA and DR setup.Experience in Docker/ KubernetesExperience in Web Service/Java scriptIdentity Management, Access Management, Data Security, Application Security SIEM applications.Experience on Cloud technologies AWS, AzureFamiliarity with containerization tools like Docker or KubernetesExperience in Docker/Kubernetes is a plus.

Your Impact:We are looking for an experienced PostgreSQL database administrator who will be responsible for the performance, availability, security, and backup/recovery of clusters of PostgreSQL instances, along with the opportunity to learn to support Oracle and/or MS SQL instances.What the role offers:Setup and manage highly available Crunchy Data HA-based PostgreSQL clusters. Patch, upgrade, and maintain PostgreSQL software. Implement minimal downtime database upgrade using various technologies. Design and implement application specific data migration solution for database upgrade to minimize customer impact.Establish PostgreSQL best practices across various deployments Act as a Tech Lead within the team to drive our PostgreSQL delivery roadmap and strategyPro-actively review database metrics, identify bottleneck, and tune the database/query.Configure and customize monitoring configurations for PostgreSQL databases. Implement backup / recovery strategies with point-in-time restore capability to meet customer's SLA. Periodically perform data restore to ensure recoverability.Implement/maintain data replication to disaster recovery environment and execute disaster recovery exercise annually. Automate routine tasks such as software installation, standby database validation, log rotation, security auditing. Develop and maintain documented procedures to ensure consistent and effective database operations in the team.Respond to page-outs as part of on-call rotation, perform incident recovery, root cause analysis, and identify and implement corrective actions. Act as PostgreSQL SME supporting your peers to provide expertise, input, and insights as neededSupport database environments used by customer-facing OpenText applications aligned to our multi-tenant SaaS stack of productsWhat you need to succeed:Bachelors Degree in Computer Engineering or related Should have at least 8 years of Information technology experience3+ years of PostgreSQL operations experienceExpert skills in setting up and managing PostgreSQL HA environmentExpert skills in PostgreSQL troubleshooting and performance managementExpert skills in PostgreSQL backup/recoveryStrong Unix skills, especially in writing automation scripts for remote executionProficiency in writing and optimizing SQL statementsAbility to thrive in a fast-paced environment working on projects against strict deadlinesExperience supporting enterprise level database environmentsAdditional Value-Added Qualifications:Skills in Oracle database administrationSkills in MS SQL administrationExperience with Terraform, Ansible, or other automation technologiesExperience with GCP CloudSQL or AWS RDS servicesStrong understanding of ITIL principles, certification is a plusExperience with database monitoring through tools such as Nagios, Zabbix, or New Relic.

Your ImpactThe OpenText of integrated functional testing solutions enables customers to test earlier and faster by delivering AI-driven test automation across an unparalleled range of technologies; on the most popular browsers, mobile devices, operating systems, and form-factors; from the cloud or on-premises; to deliver the speed and resiliency required to achieve automation at scale that is tightly integrated with an organizations current toolchain.What The Role Offers Bring software industry and new technology knowledge and apply expertise of technology for creating solution in OpenTextTake proactive approach to anticipate issues and provide solutions Actively take part in technical discussions.Implementing frontend modules and logic that will give the user a nice experience of our application.Making sure the correct security configurations are made for new features.Contribute to decisions on how features should be implemented and designed.Show willingness to learn, grow and share the knowledge as neededOpportunity to learn and contribute with new technology and skills.What you will need to succeedBachelors degree in computer science or a related field. 6+ years of professional experience in software development.Solid understanding of object-oriented programming, multi-threaded apps and design patterns.Extensive experience on working on frontend with JavaScript/ typescript/node.js etc.Excellent Front end user experience understanding.Excellent knowledge and experience in Java, spring boot and unit test framework like JaCoCo, JUnitExperience with Databases and opensource frameworksExperience with version control and build systemGood knowledge of Docker., Kubernetes.Proficient in Scripting and CI/CD .Experience with of Docker., Kubernetes.

Your impact: - Leads a project team of other software systems engineers to design and implement reliable, cost-effective automated solutions to enhance operation efficiency of the team- Achitect and develop automated frameworks for system level workflows/automations for continuous delivery -Designs enhancements, updates, and programming changes for portions and subsystems of application software, utilities, databases, and Internet-related tools. - Analyses design and determines coding, programming, and integration activities required based on general objectives and knowledge of overall architecture of product or solution. - Ability to write good clean code on a day-to-day basis and actively participates in Code reviews. - Should be open to work across technologies as a stack developer. - Collaborates and communicates with management, internal, and outsourced development partners regarding software systems design status, project progress, and issue resolution. - Represents the software systems engineering team for all phases of larger and morecomplex development projects. - Provides guidance and mentoring to less- experienced staff members. What you need to succeed: - Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent. - Typically, 10 to 12 years of experience - Strong knowledge of Core Java and J2EE technologies is a must. Should have good hands-on experience in designing and writing modular object-oriented code. - Strong knowledge of REST APIs, Spring boot, Hibernate. - Knowledge of System Automation frameworks/tools Chef, Puppet or Selenium - Excellent analytical, troubleshooting, and problem-solving skills. - Ability to effectively communicate product architectures, design proposals and negotiate options at management levels. - Ability to demonstrate effective teamwork both within the immediate team and across teams. - Experience working with RDBMS Databases such as Oracle, MSSQL Server, PostgreSQL or MySQL - Experience in working with version control and build tools like GIT, Maven, and Jenkins. One last thing: - Hands on experience in Docker and Kubernetes - Basic Knowledge of Cloud Computing and SaaS model. - Experience working in public cloud technologies - (AWS, Azure or GCP is preferred). - Familiar with Agile framework/SCRUM development methodologies

What The Role OffersGood hands-on technical skills in Java full stack development using Spring Boot, REST API development, Database Systems & UI Technologies like ReactJSProfound database knowledge, Oracle and PostgreSQL. Experience with PL-SQL is a strong advantage.Lead the design, development, DevOps and project activities such as planning, daily stand-ups and retrospectives and collaborate with stakeholders to drive project goalsBuild, lead, and mentor high performing software development teams.Highly motivated and ability to own independently in a fast-paced Agile development environment.Maintain a current understanding of industry and technology trends.Be part of organization-wide initiatives and drive the changeWhat You Need To SucceedMinimum BE CS or equivalent experience6+ years of Java full-stack application development experience using Spring Boot, REST API development, Database Systems & UI Technologies like React, Angular, Vuejs etcKnowledge of engineering practices and patterns for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and live operationsExperience on Cloud (Ex AWS), DevOps, Kubernetes etc is an advantage.Experience partnering with product and program management teamsAgile project management training and experience is an added advantage.Excellent communication and time management skillsExperience in communicating with other technical teams, and senior leadership to collect requirements, describe software product features and technical designs.

Your Impact:The Technical Support manager will be responsible for making our customers wildly successful by managing a team that provides end-to-end technical support experience of the highest quality on OpenText products. Addressing a customers concern is not only technical, but also an opportunity to build on, and strengthen, our relationships and partnerships with our customers.This position requires strong people and business management skills. Our Technical Support Manager position offers you the opportunity to work with a team supporting new and exciting technology, while working with the worlds top Fortune 500 companies.What the role offers:Managing metrics including SLOs, KPIs and MBOs; productivity, staffing plans and work schedulingDeveloping and directing work schedules and monitoring workflow to achieve globally established goals and objectivesOverseeing the operations of a Customer Support team. This encompasses time management, issue prioritization, and policy complianceManaging all customer relations for issues and problems that are escalated to your attention. This includes developing action plans, informing customers of the plans and keeping customers informed of the progressOverseeing Support requests/tickets from Customers, Partners and colleagues received via Customer Support Agents, the OpenText Support portal, voice calls, email and chat. Looking at ways to innovate and identify areas of improvement in the process and/or tools usedImproving standard operating procedures for the Customer Support teamParticipating in Human Resource activities such as hiring, performance management, training, etc.Providing leadership and facilitating open communication between Support Agents within the group and other departments within OpenTextDelivering a customer centered philosophyDeveloping training and competency plans, establishing career paths and mentoring team membersWhat you need to succeed:Ability to interact with people and adjust your communication style based on their individual needs Ability to navigate difficult conversations with customers You wont be satisfied until customers are satisfiedStrong focus on continuous improvement and career progression The desire to drive a team that contributes by promoting a positive team environment and team growth A proven track record of judgment and decision-making Skills & Experience: Science, Technology, Engineering, or Mechanics Bachelors / Masters degree 4+ years experienceRelevant managerial experience in an Enterprise support environmentHighly developed professional/technical skills are needed to perform the jobStrong team building skillsPrevious experience interfacing with customers in a support capacityPrevious experience managing C-level escalation situationsExperience working with employees across multiple locationsExcellent English communication skills: both written and verbal. Other languages would be beneficial.A technical background including knowledge of databases, Operating Systems, Web Technologies and networking protocols / architecture preferredPossesses extensive knowledge of the Microsoft Office SuiteChampions recommendations to senior management for change/improvements and execute on approved proposal(s)Excellent interpersonal & presentation skillsA passion for providing quality customer service and technical support Demonstrated strong analytical and critical thinking skills Proven experience working in a fluid environment that is ever growing and changing.Demonstrated ability to multi-task and prioritize work effectively.Strong attention to detail and the ability to grasp concepts quickly with a thirst for knowledge.Positive attitude, patience, understanding, dedication, and commitment .

Your Impact:OpenText is a world leader in Information Management, helping companies securely capture, govern and exchange information on a global scale. OpenText solves digital business challenges for customers, ranging from small and mid-sized businesses to the largest and most complex organizations in the world. That is high tech without the drama.The R&D Technical CPE Engineer role offers a unique position within our R&D organization. Giving the opportunity to focus either or alternatively on technical investigation (up to coding) or organization and communication challenges.What the role offers:Designs enhancements, updates, and programming changes for portions and subsystems of application software, utilities, databases, and Internet-related tools.Analyses design and determines coding, programming, and integration activities required based on general objectives and knowledge of overall architecture of product or solution.Ability to write good clean code on a day-to-day basis and actively participates in Code reviews. Should be open to work across technologies as a full stack developer. Collaborates and communicates with management, internal, and outsourced development partners regarding software systems design status, project progress, and issue resolution.Represents the software systems engineering team for all phases of larger and more-complex development projects.Provides guidance and mentoring to less- experienced staff members.Produce high quality code according to design specifications.Software design/coding for a functional requirement, ensure quality and adherence to company standards.Utilize analytical skills to troubleshoot and fix complex code defects.Work across teams and functional roles to ensure interoperability among other products, including training and consultation.Provide status updates to stakeholders and escalates issues when necessary.Participate in the software development process from design to release in an Agile Development Framework.Design enhancements, updates, and programming changes for portions and subsystems of the softwareAnalyses design and determines coding, programming, and integration activities required based on general objectives and knowledge of overall architecture of product or solution.Current Product Engineering (CPE) based on customer submitted incidents. Experience in troubleshooting and providing solutions for customer issues in a complex environment.Excellent team player and focus on collaboration activities. Ability to take up other duties as assigned.Provide guidance and mentoring to less-experienced team members.What you need to succeed:Bachelor's or Master's engineering degree in Computer Science, Information Systems, or equivalent from premier institutes.Typically, 10+ years experienceStrong knowledge of Core Java and J2EE technologies is a must. Should have excellent hands-on experience in designing and writing modular object-oriented code.Good knowledge of Python, JavaScript is a must.Working experience with UI development using CSS, AngularJS,Snecha Ext JS.Strong knowledge of Web Service(SOAP/REST)APIs, Springframework, Hibernate etc.Good knowledge of DevOps process and tools, and CI/CD.Working knowledge with Application servers like WebSphere, Tomcat, Windows IIS.Working experience on Operating Systems like Mac OS, Linux / Windows, and Web browsers, networking communication protocols (e.g., DNS, HTTP, TCP/IP etc.), and be able to troubleshoot failures.Excellent analytical, troubleshooting and problem-solving skills. Ability to effectively communicate product architectures, design proposals and negotiate options at management levels.Experience in server-side of large-scale multi-tier software applications required.Ability to demonstrate effective teamwork both within the immediate team and across teams.Experience working with RDBMS Databases such as Oracle, MSSQL Server and PostgreSQL with good SQL knowledge.Experience in working with version control and build tools like GitLab, GIT, Maven and Jenkins.

Your Impact:As a Technical Support Specialist, you will take the knowledge and experiences you have gained to resolve difficult customer and partner issues and contribute to the overall growth of the business. With great training, effective leadership, smart processes, timely communication, regular coaching, and a strong support system you will be spared no effort in your pursuit of continued success. You will:Achieve high levels of customer satisfaction when responding to customer requests via phone or emailTroubleshoot technical issues with the tools and skills after product training, often working with issues that could not be resolved at previous support levelsEnsure customer has best product that suits their needsParticipate in the content creation lifecycle for support documentationWhat the role offers:Assist customers with live and deferred transactions via phone and email with technical support inquiries. Provide advanced troubleshooting on issues including but not limited to, missing data and advanced technical issues.Learn the technical architecture of company products.Work independently to solve customer issues and own case work by diagnosing, troubleshooting, and resolving software, application, hardware, data transport, and network issues related to service and product offeringsManage multiple customer cases simultaneously, ensure all case-related information and activities are accurately documented, and provide timely progress updates to customers and account managers to maintain service level agreementsWork with engineering on technical escalations, bug and a feature requestAssist customers and alliance partners troubleshoot and successfully complete disaster recovery tests within a scheduled window of timeBecome trained to support additional products within the product suite Make business-critical decisions that help customers or partners understand proper data protection techniques to ensure full recovery when neededProperly escalate cases to the appropriate teams as needed based on issue complexity and process documentation. Work closely with these teams to identify new trends/resolutions.Assist in the content creation/editing process for our Knowledge Bases by creating and editing content as necessary based on findings within your support interactions. This includes but is not limited to documenting new issues and solutions, editing existing content for clarity, and identifying content that is no longer relevant. Utilize existing systems to document assistance sessions that aid the business in identifying trends. Collaborate with other levels and Management as needed, to review data, identify solutions, and assist with implementation.Continued use of Support utilities (CRM, Customer Account Information, Knowledge Base, Training Materials, etc.) to think critically and resolve assigned customer interactions. Strive to achieve our established KPIs of Customer Satisfaction (CSAT) and Quality (Critical Error Accuracy).Remain current on internal alerts, trainings and process changes that are designed to prepare you for the evolving requirements of the role. What you need to Succeed:A track record of good judgment and decision-making in positions with significant responsibility. Ability to independently identify high value projects and drive them to completion.Demonstrated leadership capability in cross-functional team environments.High degree of comfort with complex technical environments.Having and being able to articulate/defend an informed opinion on important topics.Skills & Experience:Ideally, 2-4 years' experience supporting Windows Server environment.Minimum 1+ years of answering Inbound call experience for supporting global customers. AS, BS or BA degree in a computer related field preferred. Equivalent work experience will be accepted in place of the education requirement.Must possess highly developed interpersonal and communication skills, and the ability to work with an extensive variety of customers. Must be able to work with difficult customers and situations and still maintain a high level of customer satisfaction. Must be able to maintain a professional demeanor when working with difficult or challenging customers. Heavy telephone usage.Experience with configuration and implementation of Microsoft and/or Linux based servers.Knowledge of Active Directory, Microsoft Exchange and SQLKnowledge of WAN and Network protocols (WINS, DNS, DHCP, TCP).Ability to analyze technical problems without visual contact with the machine.Excellent learning skills.Experience with troubleshooting 365 and hosted exchange applications with Windows/Mac OS environments (To include but not limited to Outlook, Teams, OneDrive, Sharepoint, Intune)Experience with mail configuration on android/IOS mobile devicesMicrosoft 365 Admin Center experienceAbility to utilize available resources to the fullest; must have excellent computer skills.Ability to organize and manage multiple priorities.Demonstrable ability to define problems, gather data, establish facts, and draw valid conclusions.Adept at articulating and responding both verbally and in writing to common inquiries or complaints from customers and partners.Must have excellent spoken and written communication skills and speak English. Not required but preferred:MS CertificationsKnowledge of but not limited to:Intune (Endpoint Management) Azure AD ConnectSharePoint/OneDrive ManagementMS Teams ManagementMS 365 DynamicsPower BIPower AutomateKnowledge of network security practices and anti-virus programs

YOUR IMPACT:The Senior Site Reliability Engineer (SRE) will be responsible for ensuring the availability, reliability, and scalability of cloud infrastructure and services. This role focuses on automation, performance optimization, incident response, and CI/CD pipeline management to support highly available and resilient applications. The ideal candidate will bring deep expertise in AWS, Kubernetes, GitLab CI/CD, and Infrastructure as Code (IaC).WHAT THE ROLE OFFERS:Cloud Infrastructure & Reliability EngineeringArchitect, deploy, and maintain highly available and scalable cloud environments in AWS.Design and manage Kubernetes clusters (EKS) and containerized applications with Docker.Implement auto-scaling, load balancing, and fault tolerance for cloud services.Develop and optimize Infrastructure as Code (IaC) using Terraform, Tofu, or Ansible.CI/CD & AutomationDesign, implement, and maintain CI/CD pipelines using GitLab CI/CD and ArgoCD.Automate deployment workflows, infrastructure provisioning, and release management.Ensure secure, compliant, and automated software delivery across multiple environments.Monitoring, Incident Response & Performance OptimizationImplement observability and monitoring using tools like CloudWatch, Prometheus, Grafana, ELK, or Datadog.Analyze system performance, detect anomalies, and optimize cloud resource utilization.Drive incident response and root cause analysis, ensuring fast recovery (MTTR) and minimal downtime.Establish Service Level Objectives (SLOs) and error budgets to maintain system health.Security & ComplianceImplement security best practices, including IAM policies, encryption, network security, and vulnerability scanning.Automate patch management and security updates for cloud infrastructure.Ensure compliance with industry standards and regulations (SOC2, ISO27001, HIPAA, etc.).Collaboration & LeadershipWork closely with DevOps, security, and development teams to drive reliability best practices.Lead blameless postmortems and continuously improve operational processes.Provide mentorship and training to junior engineers on SRE principles and cloud best practices.Participate in on-call rotations, ensuring 24/7 reliability of production services.WHAT YOU NEED TO SUCCEED:Bachelors degree in Computer Science, Engineering, or equivalent experience.7-10 years of experience in Site Reliability Engineering (SRE), DevOps, or Cloud Engineering.Expertise in AWS Cloud Hands-on experience with EC2, VPC, RDS, S3, IAM, Lambda, and EKS.Strong Kubernetes knowledge Hands-on experience with EKS, Helm charts, and cluster management.CI/CD experience Proficiency in GitLab CI/CD, ArgoCD for automated software deployments.Infrastructure as Code (IaC) Experience with Terraform, TofuMonitoring & Logging Familiarity with CloudWatch, Prometheus, Grafana, ELK, or Datadog.Scripting & Automation Proficiency in Python, Shell scripting, or Golang.Incident Management & Reliability Practices Experience with SLOs, SLIs, error budgets, and chaos engineering.

OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.Your Impact:Sr. Technical Support Specialists are responsible for providing exceptional technical support on OpenText products. As a Senior Technical Support Specialist, you will reproduce, troubleshoot, and resolve customer issues. Youll identify defects and escalate to OpenText Product Engineering, and test software patches for customers. You will be recognized by your peers as an expert in your chosen product area. This position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking. Our strong team-based environment ensures that our team members support each other to deliver excellent Customer Experience.What the role offers:5+ years experience in a technical support environment.Flexible to provide on-call / outside business support hours as, and when, needed.A Science /Technology Engineering or bachelors degree preferred.Strong analytical and critical thinking skills.Strong verbal and written communication skills.Proven experience working in a fluid environment that is ever growing and changing.Ability to multi-task and prioritize work effectively.Strong attention to detail and the ability to grasp concepts quickly with a thirst for knowledge.What you need to succeed:Hands-on experience troubleshooting Windows/Linux Operating Systems.Strong troubleshooting skills, diagnostic analysis using traces, dumps and other tools, and hypothesis formulation and testing.Database knowledge - PostgreSQL, Oracle, MS SQL, VerticaNetwork and security protocols like TPC/IP, HTTP, TLS/SSL, REST API, SOAP and SAMLVirtualization Skills VMware, Hyper-VExperience on Cloud technologies AWS, Azure or Google CloudGood Scripting knowledge - Perl, Python, ShellMust be familiar with HA and DR setup.Experience in Docker/KubernetesExperience in Web Service/Java script

YOUR IMPACT :Open Text is seeking Senior Technical Support Specialists (TSS) in Documentum. TSSs are responsible to independently diagnose and resolve complex enterprise customer needs involving unique systems, environments and related operational issues. Support requests/cases from Enterprise Customers/Partners/OT Professional Service will be received via OT My Support portal. TSSs work closely with cross functional teams (such as Engineering, Professional Services, Account Renewals & Product Management) to resolve any/all customer needs. Acts as a remote customer advocate and analyst, understanding Customer issues/queries and providing relevant information/resolution aimed at meeting and exceeding Customer expectations. Innovates/Identifies areas of improvement in the process/tools-used/product, proactively taking it up with respective stake holders, to go up the value chain. Constantly and continuously enhances knowledge on OT products, developing self and upskilling team members across the globe. Where relevant, as Subject Matter Expert (SME), participate in documentation and product review too, prior to product release/general availability (GA)WHAT THE ROLE OFFERS :Interfaces directly with customers at all stages of problem resolution process (including understanding issues that customers are facing, communicating action plans, explaining ongoing developments, and conveying resolution)Validates technical information, sets fair expectations and disseminates information as neededSchedule, participate and where relevant lead Customer facing calls (being well prepared knowing his/her audience, their related needs and shares information accordingly)Demonstrates good judgement to actively assess situations, engage senior resources/management (as and when needed) to resolve complex/escalated Customer issuesAbility to work under pressure, multitasking and prioritizing, with a great sense of urgency, collaborating with relevant stakeholders, handling major incidents and/or high severity situationsSystematically gathers relevant information and analyzes a broad range of factors while investigating and resolving issuesMaintains a "closed-loop" communication style that ensures proper and consistent documentation in service request case notes; ensuring all stake holders are notified in a timely fashion, of ongoing investigation and problem resolution statusSupport business needs via taking-up On-Call responsibilities during weekends and/or public holidays (as and when need arises)Create knowledge base (where nonexistent) and refine existing knowledge base content to keep it up to date/relevant; may perform senior or expert level tasks for assigned products and skills; prepares white papers for other TSSs and/or customers regarding technical solutionsAs a 24 x 7 x 365 organization, MUST BE willing to work in shifts.WHAT YOU NEED TO SUCCEED :Possesses extensive knowledge in Documentum D2Thrive & excel in a high-pressure, time sensitive enterprise environmentFantastic Customer focused service skill (Empathy-based listening, written and verbal skills)Excellent Analytical & Technical Troubleshooting skillsGreat Team Player, Interpersonal skills and Presentation skillsFair understanding of OpenText product portfolio and their value proposition to the customerGood knowledge on both Windows and Linux Operating system environmentsExcellent understanding on RDBMS (Oracle, SQLServer and Postgres)Basic understanding of Core java programKnowledge on Documentum clients like webtop, DA are added advantage Education Qualification: Bachelors (BE) / Masters Degree (MCA)

OPENTEXTOpen Text is the market leader in providing Enterprise Information Management (EIM) solutions that bring together people, processes and information. Our software seamlessly combines collaboration with content management, transforming information into knowledge that provides the foundation for innovation, compliance and accelerated growth. Put your great mind to work.YOUR IMPACT As a Sr Software engineer you will utilize superior knowledge and experience to perform highly complex product architecture, design, systems analysis, research, maintenance, troubleshooting and other programming activities. You will also play a key role in the development of work teams by providing others with direction and leadership. You will also be involved in cross-team planning activities such as providing status updates and coordinating activities What The Role OffersDrive and implement highly scalable and complex solutionsProduce high quality code according to design specificationsUtilize superior analytical skills to troubleshoot and fix highly complex code defectsDefine best practices and standards for database design.Serve as a thought leader, mentor and advocate for best practices concerning data ArchitectureLead software design/code reviews to ensure quality and adherence to company standardsCollaborate with Product Owner to plan and prioritize tasks for others to support the achievement of team objectivesProvide status updates to stakeholders and escalate issues when necessary.Lead and/or participate in the software development process from design to release in an Agile Development FrameworkWhat You Need To SucceedBachelors degree in computer science or related field with 6+ years of enterprise product developmentExperience in an Agile/Scrum development modelStrong OOD and Java programming experience is requiredStrong knowledge of algorithm design and analysis, including knowledge of data structures and design patternsA strong understanding of Application Architecture, High level and Low-level design.RDBMS experience is required with at least with one of the databases: PostgreSQL, Oracle, MSSQL, MySQL.Expert in JavaExpert in Spring framework.Experience in JSP, JavaScript, JavaScript web frameworks (Angular, React), HTML5, CSS/CSS3.Exposure to any of the Hyperscalers GCP /Azure / AWSExperience in Configuring and working with LDAP and SSO SystemsExperience in handling performance and Security related aspectsExperience working with at least one of the following application servers is strongly preferred: Tomcat, JBoss, Oracle application server/web logic, web sphereExperience/knowledge Restful API are strongly preferred, Knowing SOAP is an added advantage.Strong hands-on experience with building enterprise applicationsExperience working with Eclipse development environment is requiredExperience in performance-critical enterprise software development is a strong plus

OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.Your Impact:Sr. Technical Support Specialists are responsible for providing exceptional technical support on OpenText products. As a Senior Technical Support Specialist, you will reproduce, troubleshoot, and resolve customer issues. Youll identify defects and escalate to OpenText Product Engineering, and test software patches for customers. You will be recognized by your peers as an expert in your chosen product area. This position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking. Our strong team-based environment ensures that our team members support each other to deliver excellent Customer Experience.What the role offersAssisting customers with complex technical support enquiries via chat, phone, and email.Utilizing exceptional written & verbal communication skills to deliver great Customer Experience.Incident management in adherence to the defined processes.Documenting interactions with internal & external stakeholders using the CRM tool.Collaborating with other teams while adhering to SLOs and KPIs.Advanced troubleshooting on escalated cases.Meeting established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys.Collaborating with various stakeholders to act as a trusted customer advocate.Promoting Knowledge Centered Services by creating/editing content as necessary based on findings within your support interactions.What you need to succeed:5+ years experience in a technical support environment.Flexible to provide on-call / outside business support hours as, and when, needed.Flexible for 24x7 rotational shifts.A Science /Technology Engineering or Bachelor's degree preferred.Ability to troubleshoot Windows issues like performance degradation, account issues, software installation and configuration, event viewer analysis, registry editing, command line and PowerShell tasks, and group policy on Windows 7, 10, 11, and Windows Server editions.Excellent understanding of application lifecycle management (Software development lifecycle).Basic knowledge of server configurations and network protocols (HTTP, HTTPS, Citrix, SAP, Web Services) to troubleshoot connectivity issues between clients and servers. Understanding of firewalls, proxies, load balancers and security certificates. Proficiency in scripting languages like JavaScript, VBScript, or C for enhancing and customizing test scripts. Familiarity with protocols such as REST and SOAP.Application Architecture: Understanding of application architecture and how it can impact performance. Knowledge of web servers, application servers, and databases in this context.Understanding of databases (SQL, Oracle, MySQL) and their impact on application performance and the ability to create, delete, secure databases, and write and execute simple SQL queries. Log Analysis: Skill in analyzing logs (application logs, server logs) to pinpoint technical issues.Familiarity with security concepts and practices such as server hardening, encryption and SSL.

Your Impact:OpenText enables the digital world as the global leader in Enterprise Information Management, both on premises and in the cloud. We are committed to being the best place to work for more than 8,000 employees in over 120 locations. What we do, we do well. What we create, we do purposefully to impact the world. If you believe in this and are passionate about directing people towards a better way to work, then let OpenText enable your digital world career.Our business requires top talent. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit. From engineering to sales and marketing, operations and customer support, our employees are empowered and encouraged to build their careers at OpenText. We pride ourselves on hiring standout candidates who shine in a workplace that encourages collaboration and teamwork. We are growing fast and looking for talented candidates around the globe. Are you ready to grow with us?What The Role OffersYou thrive in an environment where you can learn from and influence others. You have exceptional communication skills and a hunger to learn. You have a passion for software testing and hold quality at the heart of everything you do. You have a positive outlook, a can do attitude and a real desire to succeed.If you fit this profile then please read on; we may just have the perfect opportunity for you!What You Need To Succeed :JAVA programming experience of atleast 5+ years.Experience in running and configuring Java applications.Experience in developing multi-threaded applications.Familiarity with the principles of the REST / SOAP API.Experience with Angular, understanding of the principles of creating fast and responsive interfaces using AngularKnowledge in mySQLExperience in writing unit tests.Familiarity with Agile development methodology.Leading teams, mentoring and coaching junior membersExperience with Amazon AWS, MS Azure or other IaaS providers.Acquaintance with the best practices in the field of information security.Experience with MongoDB, DynamoDB or other document-oriented NoSQL databases.Familiarity with the Elasticsearch / Lucene search engine.Familiarity with static code analysis systems (SonarQube).Knowledge in information security.

YOUR IMPACT:The Senior Site Reliability Engineer (SRE) will be responsible for ensuring the availability, reliability, and scalability of cloud infrastructure and services. This role focuses on automation, performance optimization, incident response, and CI/CD pipeline management to support highly available and resilient applications. The ideal candidate will bring deep expertise in AWS, Kubernetes, GitLab CI/CD, and Infrastructure as Code (IaC).WHAT THE ROLE OFFERS:Cloud Infrastructure & Reliability EngineeringArchitect, deploy, and maintain highly available and scalable cloud environments in AWS.Design and manage Kubernetes clusters (EKS) and containerized applications with Docker.Implement auto-scaling, load balancing, and fault tolerance for cloud services.Develop and optimize Infrastructure as Code (IaC) using Terraform, Tofu, or Ansible.CI/CD & AutomationDesign, implement, and maintain CI/CD pipelines using GitLab CI/CD and ArgoCD.Automate deployment workflows, infrastructure provisioning, and release management.Ensure secure, compliant, and automated software delivery across multiple environments.Monitoring, Incident Response & Performance OptimizationImplement observability and monitoring using tools like CloudWatch, Prometheus, Grafana, ELK, or Datadog.Analyze system performance, detect anomalies, and optimize cloud resource utilization.Drive incident response and root cause analysis, ensuring fast recovery (MTTR) and minimal downtime.Establish Service Level Objectives (SLOs) and error budgets to maintain system health.Security & ComplianceImplement security best practices, including IAM policies, encryption, network security, and vulnerability scanning.Automate patch management and security updates for cloud infrastructure.Ensure compliance with industry standards and regulations (SOC2, ISO27001, HIPAA, etc.).Collaboration & LeadershipWork closely with DevOps, security, and development teams to drive reliability best practices.Lead blameless postmortems and continuously improve operational processes.Provide mentorship and training to junior engineers on SRE principles and cloud best practices.Participate in on-call rotations, ensuring 24/7 reliability of production services.WHAT YOU NEED TO SUCCEED:Bachelors degree in Computer Science, Engineering, or equivalent experience.10-12 years of experience in Site Reliability Engineering (SRE), DevOps, or Cloud Engineering.Expertise in AWS Cloud Hands-on experience with EC2, VPC, RDS, S3, IAM, Lambda, and EKS.Strong Kubernetes knowledge Hands-on experience with EKS, Helm charts, and cluster management.CI/CD experience Proficiency in GitLab CI/CD, ArgoCD for automated software deployments.Infrastructure as Code (IaC) Experience with Terraform, TofuMonitoring & Logging Familiarity with CloudWatch, Prometheus, Grafana, ELK, or Datadog.Scripting & Automation Proficiency in Python, Shell scripting, or Golang.Incident Management & Reliability Practices Experience with SLOs, SLIs, error budgets, and chaos engineering.

Your ImpactThe OpenText of integrated functional testing solutions enables customers to test earlier and faster by delivering AI-driven test automation across an unparalleled range of technologies; on the most popular browsers, mobile devices, operating systems, and form-factors; from the cloud or on-premises; to deliver the speed and resiliency required to achieve automation at scale that is tightly integrated with an organizations current toolchain.What The Role Offers Design and write a code for the Android platformEnsure the performance, quality, and responsiveness of applicationsCollaborate with a team to define, design, and ship new featuresIdentify and correct bottlenecks and fix bugsHelp maintain code quality, organization, and automatizationShow willingness to learn and grow.What you will need to succeedBachelors degree in computer science or a related field. 3+ years of professional experience in software development.Solid understanding of object-oriented programming, multi-threaded apps and design patterns.Proficient with java and other mobile development platforms and FlutterExperience with Android frameworks.Experience with offline storage, threading, and performance tuningFamiliarity with RESTful APIs to connect Android applications to back-end servicesKnowledge of other web technologies and UI/UX standardsExperience with performance and memory tuning with tools {{such as Instruments and Shark, depending on project needs}}Familiarity with cloud message APIs and push notificationsKnack for benchmarking and optimizationProficient understanding of code versioning tools {{such as Git, Mercurial or SVN}}Familiarity with continuous integration{{List education level or certification you require}}Should take sessions and mentor team membersKnowledge of Docker., Kubernetes

We are on the lookout for an experienced Senior Software Engineer or Architect with a demonstrable track record in developing robust, maintainable, and scalable technology solutions. The role involves leading the architectural design across various products, ensuring technical excellence, and promoting best practices within the engineering team.What The Role OffersThorough assessment and analysis of system requirements, ensuring comprehensive coverage and anticipation of business and user implications.Guiding the translation of requirements into actionable development plans, with accurate estimations and detailed task divisions.Leading and mentoring agile teams through the intricacies of the software development life cycle with a focus on delivering exceptional quality.Collaborating effectively with geographically dispersed teams, ensuring seamless communication and integration of development efforts.What You Need To SucceedA Bachelors or Masters degree in Computer Science, Information Systems, or a comparable field.A minimum of 10 years experience in software engineering, with a history of successful project deliveries.Strong analytical skills and the ability to tackle problems methodically, paired with excellent system design and coding capabilities.Extensive knowledge and hands-on experience in Java, JavaScript, and TypeScript, including familiarity with UI Frameworks such as React and Angular.In-depth experience with Spring Boot and microservices architecture.Proficiency in SQL, database design, and data modeling with practical knowledge of Elasticsearch.Solid skills in version control with Git.Experience in test-driven development using testing frameworks such as JUnit and Selenium.

OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.OPENTEXTOpenText is one of the worlds largest enterprise software providers, delivering the mission-critical software that keeps the digital world running. We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need to succeed in todays rapidly evolving marketplace. Thats high tech without the drama.YOUR IMPACT Open Text is seeking a Lead Software Engineer to be instrumental in the analysis, design, development, deployment and testing of SAP based applications. A position is located at our office in Hyderabad, India. This position requires an experienced hands-on developer, who works effectively as part of a team in agile development with demonstrated experience delivering mission-critical operational SAP applications, for S/4HANA Cloud. The candidate must be able to serve with a commitment to quality. Candidate will need to work closely with our team in developing solutions and other work products through multiple phases of the Systems Development Life Cycle using SAP technologies and frameworks.What The Role OffersResponsible for full SDLC of various SAP products in Enterprise Applications portfolio.Design and Develop robust OpenText applications using SAP ABAP, OOABAP and ABAP Cloud. Adapt existing applications to SAP Clean Core guidelines.Analyze and fact out the root cause for the bugs reported by QA or customer support and develop solutions to the problems.Conducts unit testing and integration testing for functionality.Produces precise documentation describing product and sub-systems architectures.Develop and re-factor code for high performance and scalability.Ability to coordinate and lead developmental activities with a team of developers.What You Need To SucceedB.S Degree in Computer Science, Information Systems, or relevant field.5+ years of development experience in SAP ABAP OOPS.Good Experience in BTP services integrations and Identity management services. Hands-on experience in OData and CDS Views. Experience in custom code adaption to ABAP Cloud, Clean Core and Extensibility.Experience in Dialog Programming and ABAP workflow.Familiarity with Design patterns.Domain experience on S/4HANA is needed.Experience in Solution Manager and Cloud ALM would be plus. Experience in JavaScript, Java and SAP UI5 / Fiori would be plus.Self-starter and demonstrated team player.Motivated to learn new toolsets and accept new challenges

OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.OPENTEXTOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformationOpenText Application Lifecycle Management (ALM) empowers organizations to manage the core application lifecycle, from requirements through deployment, granting application teams the crucial visibility and collaboration needed for predictable, repeatable, and adaptable delivery of modern applications.What The Role OffersGood hands-on technical skills in Java full stack development using Spring Boot, REST API development, Database Systems & UI Technologies like ReactJSProfound database knowledge, Oracle and PostgreSQL. Experience with PL-SQL is a strong advantage.Lead the design, development, DevOps and project activities such as planning, daily stand-ups and retrospectives and collaborate with stakeholders to drive project goalsBuild, lead, and mentor high performing software development teams.Highly motivated and ability to own independently in a fast-paced Agile development environment.Maintain a current understanding of industry and technology trends.Be part of organization-wide initiatives and drive the changeWhat You Need To SucceedMinimum BE CS or equivalent experience6+ years of Java full-stack application development experience using Spring Boot, REST API development, Database Systems & UI Technologies like React, Angular, Vuejs etcKnowledge of engineering practices and patterns for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and live operationsExperience on Cloud (Ex AWS), DevOps, Kubernetes etc is an advantage.Experience partnering with product and program management teamsAgile project management training and experience is an added advantage.Excellent communication and time management skillsExperience in communicating with other technical teams, and senior leadership to collect requirements, describe software product features and technical designs.

OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.Your Impact:As a Senior Software Engineer, your mission will be to use latest technology to develop complex module/component design, automate and maintain an efficient, flexible, and fault-tolerant cloud solutions. You should be highly motivated and talented engineer with a strong desire to learn and grow your skills in developing the solutions for cloud offerings and deployment. What the role offers:Should be able to independently develop complex softwareTakes ownership of code quality. Actively and effectively reviews source code, takes defect prevention steps in software developed. Interacts well with peers and communicates in a clear and concise manner both verbally and written on his/her work. Actively participate and contribute to analysis, design, planning, processes, etc., Raise issues where needed and create sensitivity towards timely resolution of problems.Adopt agile development methodologies and test-driven development.What you need to succeed:Should have 5 to 8 years of enterprise product development experienceShould have strong hands-on experience in Java/ J2EE technologiesStrong hands-on Java backend development skillsShould have very good problem solving, analytical, design and coding skillsProgramming and Scripting Languages (Java)Experience on Spring and HibernateGood knowledge in JBoss/WildFly, RDBMS, REST-based API developmentExposure on building and consuming webservices (using RESTful APIs)Familiarity with software development lifecycles, Agile methodologies.Good knowledge on algorithm design and analysis, including knowledge of data structures and design patterns.Familiarity with software development lifecycles, Agile methodologies.

Open Text is seeking a Senior Software Engineer to be instrumental in the analysis, design, development, deployment and testing of SAP based applications. A position is located at our office in Hyderabad, India. This position requires an experienced hands-on developer, who works effectively as part of a team in agile development with demonstrated experience delivering mission-critical operational SAP applications, for S/4HANA Cloud. The candidate must be able to serve with a commitment to quality. Candidate will need to work closely with our team in developing solutions and other work products through multiple phases of the Systems Development Life Cycle using SAP technologies and frameworks. WHAT THE ROLE OFFERS:This position is accountable for, but not limited to, the following responsibilities: Responsible for full SDLC of various SAP products in Enterprise Applications portfolio.Design and Develop robust OpenText applications using SAP ABAP, OOABAP and ABAP Cloud. Adapt existing applications to SAP Clean Core guidelines.Analyse and fact out the root cause for the bugs reported by QA or customer support and develop solutions to the problems.Conducts unit testing and integration testing for functionality.Produces precise documentation describing product and sub-systems architectures.Develop and re-factor code for high performance and scalability.Ability to coordinate and lead developmental activities with a team of developers.WHAT YOU NEED TO SUCCEED:B.S Degree in Computer Science, Information Systems, or relevant field.5+ years of development experience in SAP ABAP OOPS and ABPA CloudApplication development experience with RAP programming model (ABAP RESTful) Hands-on experience in oDATA, CDS Views and AMDPExperience in custom code adaption to ABAP Cloud, Clean Core and ExtensibilityExperience in Dialog Programming and ABAP workflowFamiliarity with Design patterns Domain experience on S/4HANA is neededExperience in JavaScript and SAP UI5 / Fiori would be plusFamiliarity with SAP BTP and Cloud environments would be plus Self-starter and demonstrated team player.Motivated to learn new toolsets and accept new challenges.Experience with agile software development methodologies (Iterative, XP, Scrum etc.) is a strong plus.Expertise in SAP Vendor Invoice Management (VIM) Product, would be plus.

What the role offers:Design, develop, troubleshoot and debug software programs for software enhancements and new products.Designs enhancements, updates, and programming changes for portions and subsystems of application software, utilities, databases, and Internet-related tools.Analyses design and determines coding, programming, and integration activities required based on general objectives and knowledge of overall architecture of product or solution.Ability to write good clean code on a day-to-day basis and actively participates in Code reviews. Should be open to work across technologies as a full stack developer. Collaborates and communicates with management, internal, and outsourced development partners regarding software systems design status, project progress, and issue resolution.Represents the software systems engineering team for all phases of larger and more-complex development projects.Provides guidance and mentoring to less- experienced staff members.What you need to succeed:Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent.Typically, 3-5 years of experienceStrong experience in Java development (Java 8+), with proficiency in frameworks like Spring Boot or Java EE. Should have good hands-on experience in designing and writing modular object-oriented code.Good knowledge of HTML, CSS, JavaScript is a must. Knowledge of UI frameworks like Angular or React is desirable.Good knowledge of REST APIs, Spring, Spring boot, Hibernate.Excellent analytical, troubleshooting and problem-solving skills. Ability to demonstrate effective teamwork both within the immediate team and across teams.Experience working with RDBMS Databases such as Oracle, MSSQL Server, PostgreSQL or MySQLExperience in working with version control and build tools like GIT, GitLab, Maven and Jenkins, GitLab CI.

What the role offers:Develops product architectures and methodologies for software applications design and development across multiple platforms and organizations within the Global Business Unit.Identifies and evaluates new technologies, innovations, and outsourced development partner relationships for alignment with technology roadmap and business value; creates plans for integration and update into architecture.Reviews and evaluates designs and project activities for compliance with development guidelines and standards; provides tangible feedback to improve product quality and mitigate failure risk.Leverages recognized domain expertise, business acumen, and experience to influence decisions of executive business leadership, outsourced development partners, and industry standards groups.Provides guidance and mentoring to less-experienced staff members to set an example of software applications design and development innovation and excellence.What you need to succeed:Strong knowledge of Java language and SQL (Oracle, MSSQL, MySQL)Hands-on experience with Java Spring framework, J2EE, Hibernate/JPAKnowledge and understanding of REST-like APIsKnowledge and understanding of Docker, Kubernetes, Helm, MicroServicesKnowledge and understanding of GitExperience in overall architecture of software applications (multi-platform) for products and solutions.Excellent analytical and problem-solving skills.Experience in solving scalability and performance problems of an enterprise application.Knowledge and experience of Agile development practicesExcellent written and verbal communication skillsAbility to effectively communicate product architectures, design proposals and negotiate options at business unit and executive levels.Desirable Skills:Hands-on experience with TomcatKnowledge and understanding of LiquibaseKnowledge and understanding of LuceneEvaluating and selecting tools and processes for software applications testing and methodologyHistory of innovation with multiple patents or deployed solutions in the field of software design, preferred but not a requirementKnowledge and understanding of Secure coding practices.

What the role offers:Assisting customers with complex, technical support enquiries via chat, phone and email.Providing advanced troubleshooting on issues that have been escalated by previous support levels, including advanced and complex technical issues.Working with customers who have our solutions on premise and in the cloud.Written and verbal communication and able to use them to represent our organization with excellent composure and patience, whilst clearly documenting all interactions for multiple issues and attending, and leading, status calls.Remaining focused and able to express empathy to manage customer expectations and relationships in critical situations.Properly escalating cases to the appropriate teams as needed based on issue complexity, progress and process documentation. Work closely with these teams to identify new trend/resolutions. Positively promoting Knowledge Centred Services and assisting in the content creation/editing process for our Knowledge Base by creating and editing content as necessary based on findings within your support interactions. This includes, but is not limited to, documenting new issues and solutions, editing existing content for clarity, and removing content that is no longer relevant. Continued use, and encouraging others use of Support utilities (CRM, Customer Account Information, Knowledge Base, Training Materials, etc.) to think critically and resolve assigned customer issues. Remaining current on internal alerts, training and process changes that are designed to prepare you for the evolving requirements of the role. Acting as the key point of contact while collaborating with other cross-product or cross-functional teams such as development to ensure software defects and customer requested features are documented and followed through to resolution as necessary.Familiar with isolating, reproducing, and analyzing complex or escalated issues through to resolution, either through direct ownership or with assistance from an expert, depending on complexity severity.You can serve as an escalation point and mentor to your team for more complex issues.Being flexible with your working hours to allow us to provide on-call / outside business support hours as, and when, needed.Maintaining excellent communications with others in support and managementRepresenting the company as a technical expert with customers, sharing knowledge in area of expertise and being recognized as an expert in your field.What you need to Succeed:You enjoy learning about new technologies and teaching others about themThe ability to interact with people and be able to adjust your communication style based on their individual needs You are passionate about resolving customer issues and helping to proactively resolve issues for future customers A quick learner who, understands the need for and, follows process and acts as a role-model for others in the teamYou will not be satisfied until you are an expert in what you do A strong focus on continuous improvement and career progression Demonstrated strong analytical and critical thinking skills Strong verbal and written communication skills 5+ years experience in a technical support and customer centric environment A Science, Technology, Engineering, or Mechanics University or Bachelor's degree preferred.Extensive knowledge of either Windows and/or Linux/UNIX Operating Systems.Strong troubleshooting skills, diagnostic analysis using traces, dumps and other tools, and hypothesis formulation and testing.Proven experience working in a fluid environment that is ever growing and changing.

What The Role Offers Responsible for leading the development and maintenance of cross-platform mobile applications, Take proactive approach to anticipate issues and provide solutions Overseeing a team of developers while ensuring high-quality code, adherence to best practices, and timely delivery of features across both Android and iOS platforms,Actively take part in technical discussions.Architect and design robust mobile app solutions for both Android and iOS, ensuring scalability and maintainability. Guide the team on best practices for coding standards, design patterns, and performance optimization. Stay updated on the latest mobile development technologies and frameworks, proposing and implementing new solutions as neededLead the development of new features and functionalities for mobile apps, ensuring alignment with product requirements. Hands-on coding for complex features and critical components across both Android and iOS platforms. Manage the development lifecycle, including planning, estimation, implementation, testing, and deployment. What you will need to succeedBachelors degree in computer science or a related field. 6+ years of professional experience in software development.Solid understanding of object-oriented programming, multi-threaded apps and design patterns.Proficient in Java/Kotlin for Android development Proficient in Swift/Objective-C for iOS development Deep understanding of Android SDK and iOS SDK Familiarity with cross-platform frameworks (React Native, Flutter) is a plusExperience with clean architecture principles (MVVM, MVP, etc.) Knowledge of RESTful APIs and data handling techniques Strong problem-solving and debugging abilities Excellent communication and collaboration skills Passion for mobile technology and staying updated with the latest trends Experience on working on frontend with JavaScript/typescript/node.js etcExperience with Databases and opensource frameworksExperience with version control and build systemGood knowledge of Docker., Kubernetes.Proficient in Scripting and CI/CD .Experience with of Docker., Kubernetes

As an SRE, you will work with AWS, Kubernetes, Jenkins, and GitLab CI/CD to drive automation, monitoring, incident response, and performance improvements. You will contribute to both operational excellence and strategic initiatives in cloud reliability and security.WHAT THE ROLE OFFERS:Cloud Infrastructure & Reliability EngineeringEnsure 99.99% uptime and reliability of TDR services through proactive monitoring and optimizations.Architect, deploy, and manage AWS cloud environments including EC2, S3, RDS, EKS, IAM, Lambda, and CloudFormation.Manage and optimize Kubernetes (EKS) clusters and containerized applications using Docker and Helm.Improve Infrastructure as Code (IaC) using Terraform, Ansible, or CloudFormation to automate cloud deployments.CI/CD & AutomationDevelop and maintain CI/CD pipelines in Jenkins, GitLab CI/CD, or ArgoCD for seamless software delivery.Automate infrastructure provisioning, deployments, and operational workflows.Ensure zero-downtime deployments and efficient release management.On-Call Responsibilities & Incident ManagementParticipate in a 24/7 on-call rotation, ensuring rapid response to incidents.Investigate, diagnose, and resolve production incidents while minimizing downtime (MTTR).Conduct blameless postmortems and implement fixes to prevent future incidents.Improve SLI/SLO monitoring, alerting mechanisms, and automate incident remediation.Monitoring & Performance OptimizationImplement and optimize monitoring, logging, and alerting using CloudWatch, Prometheus, Grafana, ELK, or Datadog.Enhance observability to detect anomalies and improve system performance.Optimize infrastructure costs and implement auto-scaling strategies for efficient resource utilization.Security & ComplianceEnsure security best practices, including IAM policies, encryption, and network security.Automate security compliance (SOC2, ISO27001, HIPAA) and vulnerability management.Regularly patch, audit, and secure cloud environments.Collaboration & LeadershipWork cross-functionally with DevOps, security, and development teams to drive reliability best practices.Mentor and coach junior engineers on SRE principles, automation, and cloud reliability.Contribute to team growth by improving operational workflows, documentation, and training.Key KPIs Contributed by this RoleUptime & Reliability: Maintain high availability (99.99%) of TDR services.Incident Resolution: Reduce MTTR (Mean Time to Resolution) through automation and improved response times.Automation & Efficiency: Enhance operational efficiency by implementing self-healing, auto-scaling, and auto-remediation.Cost Optimization: Optimize cloud spending through scalable, right-sized infrastructure.Deployment Success: Support seamless infrastructure and CI/CD-driven production deployments.WHAT YOU NEED TO SUCCEED:7-12 years of experience in Site Reliability Engineering (SRE), DevOps, or Cloud Engineering.Expertise in AWS Cloud Hands-on experience with EC2, VPC, RDS, S3, IAM, Lambda, and EKS.Kubernetes & Containers Experience managing EKS, Helm charts, Docker, and container orchestration.CI/CD & Automation Proficiency in Jenkins, GitLab CI/CD, or ArgoCD for deployment automation.Infrastructure as Code (IaC) Strong knowledge of Terraform, Ansible, or CloudFormation.Monitoring & Logging Familiarity with CloudWatch, Prometheus, Grafana, ELK, or Datadog.Scripting & Automation Experience in Python, Shell scripting, or Golang.Incident Management & Reliability Best Practices Strong understanding of SLOs, SLIs, error budgets, and chaos engineering

WHAT THE ROLE OFFERS :Interfaces directly with customers at all stages of problem resolution process (including understanding issues that customers are facing, communicating action plans, explaining ongoing developments, and conveying resolution)Validates technical information, sets fair expectations and disseminates information as needed Schedule, participate and where relevant lead Customer facing calls (being well prepared knowing his/her audience, their related needs and shares information accordingly)Demonstrates good judgement to actively assess situations, engage senior resources/management (as and when needed) to resolve complex/escalated Customer issuesAbility to work under pressure, multitasking and prioritizing, with a great sense of urgency, collaborating with relevant stakeholders, handling major incidents and/or high severity situationsSystematically gathers relevant information and analyzes a broad range of factors while investigating and resolving issuesMaintains a "closed-loop" communication style that ensures proper and consistent documentation in service request case notes; ensuring all stake holders are notified in a timely fashion, of ongoing investigation and problem resolution statusSupport business needs via taking-up On-Call responsibilities during weekends and/or public holidays (as and when need arises)Create knowledge base (where nonexistent) and refine existing knowledge base content to keep it up to date/relevant; may perform senior or expert level tasks for assigned products and skills; prepares white papers for other TSSs and/or customers regarding technical solutionsAs a 24 x 7 x 365 organization, MUST BE willing to work in shifts. WHAT YOU NEED TO SUCCEED :Possesses extensive knowledge in Documentum D2Thrive & excel in a high-pressure, time sensitive enterprise environmentFantastic Customer focused service skill (Empathy-based listening, written and verbal skills)Excellent Analytical & Technical Troubleshooting skillsGreat Team Player, Interpersonal skills and Presentation skills Fair understanding of OpenText product portfolio and their value proposition to the customerGood knowledge on both Windows and Linux Operating system environmentsExcellent understanding on RDBMS (Oracle, SQLServer and Postgres)Basic understanding of Core java programKnowledge on Documentum clients like webtop, DA are added advantage Education Qualification: Bachelors (BE) / Masters Degree (MCA)

What the Role Offers :Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked, or Internet-related computer programs, primarily for end users. Using current programming language and technologies writes code, completes programming, and performs testing and debugging of applications. Completes documentation and procedures for installation and maintenance. May interact with users to define system requirements and/or necessary modifications.What you need to succeed:Bachelor's or masters degree in computer science, Information Systems, or equivalent.10+ years with Object Oriented Design and development using C++ in Windows environment and Databases (MS SQL / Oracle)Designs enhancements, updates, and programming changes for portions and subsystems of end-user applications software running on local, networked, and Internet-based platforms.Analyzes design and determines coding, programming, and integration activities required based on general objectives and knowledge of the overall architecture of the product or solution.Writes and executes complete unit testing, protocols, and documentation for assigned portion of application; identifies and debugs, and creates solutions for issues with code and integration into application architecture.Leads a project team of other software applications engineers and internal and outsourced development partners to develop reliable, cost-effective, and high-quality solutions for assigned applications portion or subsystem.Collaborates and communicates with management, internal, and outsourced development partners regarding software applications design status, project progress, and issue resolution.Represents the software applications engineering team for all phases of larger and more complex development projects.Provides guidance and mentoring to less-experienced staff members.

Your Impact:We are looking for a highly skilled Senior Golang Engineer with expertise in Golang, Docker, Kubernetes, and cloud platforms (AWS/Azure). The ideal candidate will have 5-7 years of experience in designing, developing, and maintaining scalable, high-performance microservices. In this role, you will take ownership of key modules, drive technical decision-making, and ensure the delivery of high-quality software. You will also provide leadership to the development team, guiding them through best practices and fostering a culture of continuous improvement.What the role offers:Lead the development of scalable microservices using Golang, Docker, and Kubernetes, ensuring high performance and maintainability.Guide the adoption of cloud technologies (AWS, Azure) for reliable, scalable solutions.Demonstrate strong technical acumen in system design, including Golang's design patterns, concurrency, and memory management.Set coding standards and ensure best practices in modularity, architecture, and Go idioms across the team.Collaborate cross-functionally with product management, DevOps, and QA to align on technical decisions.Foster continuous learning, staying updated on Golang and cloud advancements, and driving adoption of modern tools and methodologies.Own system architecture, ensure smooth module integration, and provide expert-level support for internal and external stakeholders.Promote TDD, maintain CI/CD pipelines, and ensure high-quality, secure releases with regular security audits.Contribute to strategic planning and lead initiatives to adopt new technologies, driving innovation and scalability.Utilize strong understanding of system design principles, including RESTful API design, event-driven architectures, and microservices patterns, to develop robust and modular software solutions.Oversee the full development lifecycle for key modules, ensuring smooth integration with other services, handling escalations, and providing support. Act as the primary point of contact for your modules, handling escalations and providing expert-level support to both internal teams and external customers.What you need to succeed:Golang Expertise: Extensive experience building high-performance system-level applications with deep knowledge of Golang's libraries, idioms, and best practices.System Programming: In-depth experience with Unix/Linux and Windows environments, managing low-level operations and optimizing performance.Concurrency & Scalability: Advanced skills in Golang concurrency mechanisms (goroutines, channels, mutexes) and developing cross-platform applications with robust performance.Containerization & Cloud: Proficient with Docker and Kubernetes; experienced in deploying and managing applications in AWS, Azure, or Google Cloud.Scripting & Automation: Skilled in Python and Shell for automating tasks and workflows.Debugging & Troubleshooting: Exceptional at identifying and resolving issues within Golang applications and system integrations.Strong background in unit and integration testing and implementing automated testing frameworks.Version Control: Expertise in Git, including advanced branching strategies and collaborative workflows.Excellent written and verbal communication skills. Ability to clearly convey complex technical concepts to both technical and non-technical stakeholders, and effectively negotiate design and implementation decisions.Educational Qualifications: Bachelors or Masters degree in Computer Science, Engineering, or a related technical field. A solid academic foundation in software engineering principles and computer science.Good to have skills: UI skills using Angular 17, NPM, Cypress, Behavior Driven Development (BDD), Python and scripting knowledge.Database Postgres, Oracle, Redis

Your Impact:The OpenText UFT Family of integrated functional testing solutions enables customers to test earlier and faster by delivering AI-driven test automation across an unparalleled range of technologies; on the most popular browsers, mobile devices, operating systems, and form-factors; from the cloud or on-premises; to deliver the speed and resiliency required to achieve automation at scale that is tightly integrated with an organizations current ADM/DevOps toolchain.What the Role Offers:Develop high-quality, maintainable code while meeting project timelines and ensuring smooth feature releases. Actively participate in design discussions, code reviews, and Agile ceremonies, collaborating with Lead Engineers to uphold code and product quality. Balance feature development with troubleshooting, taking ownership of customer reported issues and driving them to resolution within SLAs. Stay ahead of the curve by continuously exploring emerging technologies and industry trends to enhance product capabilities. Contribute beyond coding by assisting in key project activities, process improvements, and fostering a culture of knowledge sharing.What you need to succeed:A bachelors degree in computer science (or equivalent experience) with a strong foundation in software engineering principles. 5 to 8 years of industry experience, with hands-on expertise in C++ & COM for building robust enterprise applications. Exposure to JavaScript, Python, and Java technologies is an added advantage. Experience with CI/CD pipelines and automation, using tools like GitLab, to streamline development and delivery. Experience in Agile project management is a plus, helping drive efficient and iterative development.Deep understanding of software development best practices, including coding standards, code reviews, version control, build processes, testing, and deployment. Excellent communication and problem-solving abilities, capable of discussing technical designs, gathering requirements, and engaging with senior leadership.

What The Role OffersGood hands-on technical skills in full stack development with strong in front-end Technologies like ReactJS, Angular, Typescript etc.Experience in backend development using Java, Spring Boot is an advantage.Knowledge of Database Technologies (Oracle, MS SQL Server) is a strong advantage.Lead the design, development, DevOps and project activities such as planning, daily stand-ups and retrospectives and collaborate with stakeholders to drive project goalsBuild, lead, and mentor high performing software development teams.Highly motivated and ability to own independently in a fast-paced Agile development environment.Maintain a current understanding of industry and technology trends.Be part of organization-wide initiatives and drive the changeWhat You Need To SucceedMinimum BE CS or equivalent experience6+ years of industry engineering experience in Web Application development using JavaScript or Typescript based frameworks like React, Angular, Vuejs etcKnowledge of engineering practices and patterns for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and live operationsExperience partnering with product and program management teamsAgile project management training and experience is an added advantage.Excellent communication and time management skillsExperience in communicating with other technical teams, and senior leadership to collect requirements, describe software product features and technical designs.

Your Impact:Sr. Technical Support Specialists are responsible for providing exceptional technical support on OpenText products. As a Senior Technical Support Specialist, you will reproduce, troubleshoot, and resolve customer issues. Youll identify defects and escalate to OpenText Product Engineering, and test software patches for customers. You will be recognized by your peers as an expert in your chosen product area. This position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking. Our strong team-based environment ensures that our team members support each other to deliver excellent Customer Experience.What the role offers:5+ years experience in a technical support environment.Flexible to provide on-call / outside business support hours as, and when, needed.A Science /Technology Engineering or bachelors degree preferred.Strong analytical and critical thinking skills.Strong verbal and written communication skills.Proven experience working in a fluid environment that is ever growing and changing.Ability to multi-task and prioritize work effectively.Strong attention to detail and the ability to grasp concepts quickly with a thirst for knowledge.What you need to succeed:Hands-on experience troubleshooting Windows/Linux Operating Systems.Strong troubleshooting skills, diagnostic analysis using traces, dumps and other tools, and hypothesis formulation and testing.Database knowledge - PostgreSQL, Oracle, MS SQL, VerticaNetwork and security protocols like TPC/IP, HTTP, TLS/SSL, REST API, SOAP and SAMLVirtualization Skills VMware, Hyper-VExperience on Cloud technologies AWS, Azure or Google CloudGood Scripting knowledge - Perl, Python, ShellMust be familiar with HA and DR setup.Experience in Docker/KubernetesExperience in Web Service/Java script

Your Impact:An OpenText Content Server Lead Cloud Application Consultant is responsible for the technical delivery of the CS (Content Server) Platform based solutions. This role has a heavy deployment and administration emphasis, combined with the consultation skills required to promote the impression of quality and excellence actively fostered within the Customer Success Organization. The role is customer facing and requires excellent interpersonal skills with the ability to communicate with a wide range of stakeholders (internally and externally), both verbally and in writing. What the role offers:Participate and contribute to Project execution phases.Participate in the day-to-day administration of the systems, including Incident & Problem Management Participate in planning and execution of new implementations, upgrades, and patching activities (Cloud or OnPrem via Upgrade factory/Center)Participate in the advanced configuration of CS software components, in line with project and customer time scales.To co-ordinate project delivery through multiple teams that may include 3rd party suppliers, partners and client resources.Actively contribute to automating provisioning, patching and upgrade activities where possible to achieve operational efficiencies.Actively seek new opportunities by working with the customer and the change control provisions provided by the contract, to extend the scope of profitable business.Actively use and contribute to the project management standards and quality checks used within OpenText Cloud Services. Understand requirements, conduct detailed design, determine level of effort, plan work breakdown structures and implementation approach.Prepare, maintain, and submit activity/progress reports and time recording/management reports in accordance with published procedures. Keep project managers informed of activities and alert to any issues promptly. Provide inputs as part of engagement closure on project learnings and suggest improvements.Manage expectations and responsibilities for all clients and internal stakeholders.Utilize exceptional written and verbal communication skills while supporting customers via web, telephone, or email, while demonstrating a high level of customer focus and empathy.Respond to and solve customer technical requests, show an understanding of the customer's managed hosted environment and applications within the Open Text cloud enabling resolution of complex technical issues. Document or implement proposed solutions. Respond to and troubleshoot alerts from monitoring of applications, servers, and devices sufficient to meet service level agreements.Collaborating on cross-team and cross-product technical issues with a variety of resources including Product support, IT, and Professional Services. What you need to succeed:BE/B. Tech. or equivalent technical qualificationMinimum of 7 years of relevant experienceWell versed with deployment, administration, troubleshooting, upgrade/migration of the OpenText Content Suite Platform and related components (Content Server, Archive Server, xECM, xECM Modules, Brava, OTDS, Search & Indexing) & Integrations with SAP, SuccessFactors, Salesforce.Experience with Cloud deployment of the Content Suite Platform will be an advantage.Knowledge on Windows, UNIX, and Application administration skills in a TCP/IP network environment.Experience working with relational DBMS (PostgreSQL/Postgres, Oracle, MS SQL Server, mySQL)Programming/scripting is helpful, (ie. SQL, .sh/.bat, Java, JavaScript,Powershell)Familiarity with configuration and management of web/application servers (IIS, Apache, Tomcat, JBoss, etc.).Good understanding of object-oriented programming, Web Services, LDAP configuration, and RDBMS conceptsStrong desire to provide exceptional customer support efficiently with a high focus on first call resolutionStrong attention to detail and the ability to grasp concepts quickly and have a thirst for knowledge. Strong interpersonal and people management skillsAbility to use own initiative to resolve problems and to obtain relevant information needed to perform a given task.

Sr. Technical Support Specialists are responsible for providing exceptional technical support on OpenText products. As a Senior Technical Support Specialist, you will reproduce, troubleshoot, and resolve customer issues. Youll identify defects and escalate to OpenText Product Engineering, and test software patches for customers. You will be recognized by your peers as an expert in your chosen product area. This position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking. Our strong team-based environment ensures that our team members support each other to deliver excellent Customer Experience.Your Impact:Assisting customers with complex technical support enquiries via chat, phone, and email.Utilizing exceptional written & verbal communication skills to deliver great Customer Experience.Incident management in adherence to the defined processes.Documenting interactions with internal & external stakeholders using the CRM tool.Collaborating with other teams while adhering to SLOs and KPIs.Advanced troubleshooting on escalated cases.Meeting established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys.Collaborating with various stakeholders to act as a trusted customer advocate.Promoting Knowledge Centered Services by creating/editing content as necessary based on findings within your support interactions.What the role offers:5+ years experience in a technical support environment.Flexible to provide on-call / outside business support hours as, and when, needed.A Science /Technology Engineering or bachelors degree preferred.Strong analytical and critical thinking skills.Strong verbal and written communication skills.Proven experience working in a fluid environment that is ever growing and changing.Ability to multi-task and prioritize work effectively.Strong attention to detail and the ability to grasp concepts quickly with a thirst for knowledge.What you need to succeed:Hands-on experience troubleshooting Windows/Linux Operating Systems.Strong troubleshooting skills, diagnostic analysis using traces, dumps and other tools, and hypothesis formulation and testing.Database knowledge - PostgreSQL, Oracle, MS SQL, VerticaNetwork and security protocols like TPC/IP, HTTP, TLS/SSL, REST API, SOAP and SAMLVirtualization Skills VMware, Hyper-VExperience on Cloud technologies AWS, Azure or Google CloudGood Scripting knowledge - Perl, Python, ShellMust be familiar with HA and DR setup.Experience in Docker/KubernetesExperience in Web Service/Java scriptx

The ESM R&D team is seeking an experienced full stack Developer, to join our Global R&D team to deliver innovative enterprise software solutions by working in a fast paced challenging and enriching environment. This is a high-growth business, and our solutions are used by enterprise class highly demanding customers across the globe. We are using a Microservices based architecture composed of multiple services running on Kubernetes using Docker Containers.What the role offers:You will have to design and develop new product capabilities by working with the System Architect and a team of Engineers and other architects.You will contribute as a team member and take responsibility for own work commitments and take part in project / functional problem-solving. You will make decisions based on established practices. You will work under general guidance with progress reviewed on a regular basis. You will also be involved in handling customer incidents (CPE), understanding customer use cases, designing & implementing, and troubleshooting and debugging of software programsWhat you need to Succeed:10+ years of overall software development experience, with at least 2+ recent years of experience designing and developing Micro services using Java, spring and deploying them on a large-scale environment.Experience in architecting and designing software applications for enterprise products and solutions.Experience in integrating solutions with SSO using different User Authentication technologies like LDAP, Kerberos etcExtensive working experience with designing and developing Micro services running on a large-scale environment.Expertise in Core and Advanced JAVA Programming, Spring (Boot, REST, JPA), HibernateDeveloping Application UI and backend features independently using React/Angular and JavaScriptProficiency in Docker/Container technologies, Kubernetes, HelmKnowledge on HTML, CSS, JavaScriptKnowledge on Go lang, Python programming, Shell Scripting, XML, JSONUser or Administration knowledge on Linux Operating SystemDatabase user or administration Knowledge, preferably PostgreSQL, Vertica and Oracle DB.Should be capable of writing and debugging complex SQL queries. Exposure to Cloud technologies usage and deployments would be good (AWS, GCP, Azure etc.) and SaaS modelWorking experience in Agile environment or Scaled Agile (SAFe)Strong Knowledge on Object oriented design and Data Structures.Ability to work independently in a cross functional distributed team culture with focus on teamwork.Experience of technically mentoring and guiding the team.Strong Communication, analytical and problem-solving skills.Understanding on CI-CD/build tools like GIT, Maven, Gradle, Jenkins Knowledge and experience in IT Operations Management Domain

Your Impact:Quote to Cash Specialist will be responsible for managing Open Texts Professional Services projects by managing the Revenue, Cost, P&L, Balance Sheet and by providing an end-to-end support to the PS Project Managers.What the role offers:Direct revenue generating role as Quote to Cash Operations Specialist managing OpenTexts direct Customer accounts in both Time and Materials and Fixed Price Projects up to $5M. Manage Projects - Creating Projects, Booked Order Validations, Invoicing, Booking Journal Vouchers/Entries, Cost & Revenue Planning, support Monthly Re-Forecasting, Support to the Project Managers, Month End Activities, P&L management of projects, Balance Sheet Reconciliations, 3P Requisitions and Vendor Management & Project Closure along with reporting and analysis.Support both Internal and External Finance Audits, Group Audits & SOX Audits.Partners with the businesses to ensure that the capital strategies are operationally supported and strategically focused to secure the greatest return on investment for the global company. Gathers financial data and performs financial analyses and reporting (e.g., profit & loss, balance sheet, cash flow, pricing, etc.) to influence decisions within the business and to drive cross-business initiatives (e.g., Mergers & Acquisitions). Drives the forecasting process (weekly, monthly, and long term) by analyzing trends within the businesses and ensuring alignment with business- and corporate-wide objectives. Communicates and drives adherence to Generally Accepted Accounting Principles (GAAP) and the organization's financial goals and policies. Has the fiduciary responsibility to represent financial results correctly both internally and externally. Ensures strong business controls.What you need to Succeed:Owns and executes accounting processes within area of expertise.Performs complex analysis of transactional accounting information to support decision making.Typically the first escalation point of contact for complex systems or policy issues related to area of expertise.Leads the implementation of new corporate-wide accounting processes and systems.Proactively identifies opportunities for improvements and makes recommendations.Implements and assures effective business controls through review, analysis, and verification.Assists in training and mentoring of department team.Leads the development, implementation, maintenance, and communication procedures to ensure compliance with accounting policies.Education and Experience Required:Accounting degree strongly preferred.Typically 8+ years of work experience.Typically 6+ years experience in an accounting environment.Knowledge and Skills:Strong computation skills.Excellent business application skills (e.g., Microsoft Office Suite, SAP).Fluency in English.Excellent understanding of accounting processes.Excellent database skills.Strong communication skills.Strong project management skills.