Job Description

Role & responsibilities Provide prompt & efficient service to customers for the printers supplied by the company and are under warranty / AMC. Ensure immediate response & low resolution time for all such printers. Take technical guidance/ help timely, in resolving customer issues, if any. Efficiently demonstrate the printers to Customer and its operators. Installation of printers to be effectively done, to avoid break downs due to improper installations. Raise requisition for correct spare after proper diagnosis and to obtain such spare from reporting office without losing much time for warranty/ CAMP printers. To promptly return the defective spare part used for warranty/ CAMP printers. Safely stock & maintain spares inventory issued by the Company & ensure all such spares are in working condition always. Ensure AMC/ spare quotes are sent to customers for the respective territory through office promptly & escalate in case of abnormal pendency. Regularly update on technical briefings and bulletins and periodically upgrade the technical and commercial skills. Ensure diligent follow ups for business in terms of AMC/CAMP & Filter sales etc. Guide customers regarding stocking of consumables. 100% adherence on installation standards and ensure the same is maintained as long as it is under CPL obligation. Follow customer given safety norms whilst in their premises & maintain discipline. 100% compliance to guidelines given by the superiors from time to time. Develop good rapport / relations with customers. Timely submit service reports/ monthly reports alongwith travel expenses and provide feedback as per prevalent system to office/ seniors regarding service calls status on real time basis. Ensure proper upkeep of tool kit on regular basis. Should be well dressed, tidy & presentable when on duty. Should have a mobile in working condition round the clock & attend promptly customers calls on mobile. Should be prepared to attend service calls beyond office hours, in case of any emergency & situation demands. Undertake frequent upcountry travelling & sometimes even at short notice. Should atleast own a two-wheeler. Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems. Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests. Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements. Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs. Documents service and installation actions by completing forms, reports, logs, and records. Maintains customer confidence by keeping service information confidential. Updates job knowledge by participating in educational opportunities; reading professional publications. Accomplishes operations and organization mission by completing related results as needed. Preferred candidate profile Should have done Technical Eletronics/Electrical Service Should have worked in Field Service Have good knowledge of the territory he will work in.