Opening For International Voice Process - Chennai

Job Description

Role & responsibilities Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individuals needs Responding to queries regarding our products, services, data and client accounts Managing multiple client queries at once Utilizing workflow tools to manage your own workload Contributing to the achievement of team targets including service levels and quality measures Maintain accurate records of customer communication and discussions using the appropriate internal system/s Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved Ensure that good client / consumer outcomes are at the center of all operational activity and decision making Deliver great clients and consumers service and seek to exceed client / consumer expectations Preferred candidate profile Excellent English communication skills both verbal and written Mandatory. A problem solving mind-set. The ability to multi task Able to work well as an individual and as part of a team Graduation mandatory.