Job Description

Role & responsibilities Manage and resolve open Zendesk tickets, addressing customer inquiries related to billing and invoices promptly and effectively. Post journal entries on NetSuite to correct any discrepancies with invoices, ensuring accurate tracking. Correctly apply payments based on customer remittances for invoices that were previously misapplied. Update invoices related to purchase order queries, ensuring relevant information is accurately reflected in the system. Provide necessary documents, such as W-9 and tax forms, to customers in line with their requests and company policies. Update and maintain customer billing contacts and address information in Salesforce to ensure accuracy for communication and invoicing. Proactively follow up with customers on outstanding invoices to ensure timely payments and resolve any billing disputes. Preferred candidate profile A degree in accounting, finance, or a related field is preferred. Proficiency in using Microsoft Office, especially Excel, for managing billing data. Experience with billing and invoicing software systems (e.g., NetSuite, Salesforce, Zendesk). Ability to quickly learn new systems and processes and adapt to changes in technology or company procedures. Strong attention to detail and the ability to work accurately with financial data. Excellent communication and problem-solving skills, with the ability to interact effectively with customers and internal teams. Notice period - Immediate joiners preferred Should have Excellent communication Working Hours - 3:30 PM to 12:30 AM IST Note: If you are Interested, please share your updated resume to this number - Lilavathi HR 9840347647