Job Description

Role & responsibilities Account Manager Role- 5+yrs of work experience Objectives of this role Serve as the main point of contact in all matters related to client concerns and needs Build and strengthen client relationships to achieve long-term partnerships Work with offering head and internal teams to develop strategic marketing plans and ensure KPIs are being met Develop a thorough understanding of our service offerings to better upsell and cross-sell to clients Responsibilities Handle inquiries and requests from customers and address their needs Stay on top of accounts, making sure they receive services that are within their budget and meet their needs Meet regularly with other team members to discuss progress and find new ways to improve business Generate progress reports for clients and senior leaders within the organization Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly Required skills and qualifications Previous 2 to 3 years of experience at reputed marketing/digital agency Strong written and verbal communication skills Excellent organizational skills and attention to detail Perks and benefits Hybrid model- from Noida Sec 63 Complementary meal facility at office