Open Text Administrator

Job Description

Bachelors or equivalent technical training Relevant experience working in a project execution environment. Able to assess data governance and records retention requirements and translate these into records archive solution Fully conversant with all aspects of application configuration and ongoing project support. Highly skilled in methods for integrating system components, performance tuning tools and techniques, systems diagnostics tools and fault identification techniques. Highly skilled in methods and practices for troubleshooting, recovering, adjusting, modifying and improving IT systems, able to deal with the most complex of issues. Develops technical architectures, frameworks and strategies for a major application area, to meet the business and application requirements. Analyses and evaluates alternative technology solutions to meet business problems. Give technical guidance in relation to set-up requirements, configuration and customization of the technical application(s). Act as the highest point of in-house escalation for complex user issue problem diagnosis and resolution. Escalates to and works with vendor technical resources for problems that cannot be resolved in- house. Identifies the policies and requirements that drive out a particular solution. Ensures the integration of all aspects of technology solutions. Monitors industry trends to ensure that solutions fit with company s direction. Responsible for review of Technical Applications software and hardware systems and data requirements as well as communications and response needs. Check and Review application documentation including procedures, process flows and instructions to support technical queries and workflow changes. Provide training, coaching and guidance to less experienced technical applications support staff. Continually Identify, pursue and implement improvements to the way the application(s) is configured and used. Acts as a specialist subject matter expert for a technical application. Specifies data requirements in a datacentric environment. Defines and configures workshare environments. Represent the company at external conferences and user forums and stay abreast of development with application. Generate query forms and reports to communicate data discrepancies, omissions, completion trending and status