only F.E.M.A.L.E. | Head of Service Excellence

Job Description

The Head of Service Excellence is expected to be an evangelist for transformation in the , supporting the migration of manual processes to automated solutions, embedding a self-service mindset and role modelling an ethos of continuous improvement to deliver improved service management and control. The role holder maintains a diverse network of stakeholders spanning the Global Finance, Global Risk and Procurement leadership, regional technology leads, key vendors, the SMEs in the wider FinEX organization Enterprise Technology. What you’ll do: Ensuring stability and resiliency across the production estate in partnership with the engineering teams by creation and ongoing review of governance and control processes. Functional managing core team of Service Management, Control, and Infrastructure SMEs. Managing the execution of the work and capability of these team members to ensure that production stability and resiliency remains the key focus. Improve employees’ performance with coaching and mentoring. Ensuring high quality production and control metrics are delivered to all key stakeholders and that areas of focus are highlighted to ensure continual improvement and prioritisation. Driving convergence of the working practices, tools, and metrics in the managing of production services and the Technology Control environment across the function. Active participation in Communities of Practices across the wider organisation to help identify and drive best practice and common approaches in the Service Management and Control domains. Demonstrating quality and efficiency improvements in these domains through adoption of automation and bank standard tooling Show more Show less