Online Sales Executive

1. Lead Handling & Conversion

• Call incoming leads from Facebook/Instagram ads and convert them into paid enrollments.
  
• Follow a structured sales script to explain the course, features, fees, placement support, and benefits.
  
• Maintain high-quality communication and build trust with students (mostly female aspirants).
  
• Follow up with warm leads at the right intervals to maximize conversions.
  

2. WhatsApp & CRM Management

• Manage daily chats on WhatsApp Business accounts.
  
• Send course details, fee structure, and enrollment links to each lead.
  
• Maintain proper CRM entries (lead status, follow-up date, conversion notes).
  
• Ensure ZERO missed leads or delayed responses.
  

3. Sales Presentation & Counselling

• Counsel students about international cabin crew career opportunities.
  
• Explain how the First Class Crew training and placement guidance works.
  
• Handle objections politely (fees, timing, confidence issues, family approval, etc.)
  
• Give correct, honest, and professional information at all times.
  

4. Daily & Weekly Reporting

• Maintain daily MIS/reporting of:
  
• Number of calls made
  
• Connected calls
  
• Converted leads
  
• Follow-ups done
  
• Pending leads
  
• Share weekly performance reports with the management team.
  

5. Meeting Monthly Conversion Targets

• Achieve monthly conversion goals set by the management.
  
• Manage time effectively to maximize productivity while working from home.
  
• Keep a positive, energetic, solution-oriented attitude during calls.
  

6. Professional Representation

• Represent First Class Crew as a premium, expert-level aviation training institute.
  
• Maintain excellent tone, language, etiquette, and disciplined communication.
  
• Follow brand guidelines during calls, messages, and video interactions (if any).
  
• Uphold high ethical standardsno false promises, only genuine guidance.
  

7. Coordination with the Training & Support Team

• Coordinate with trainers and admin team to inform enrolled students about:
  
• Orientation timing
  
• Course access
  
• Placement support updates
  
• Document checklist
  
• Ensure smooth onboarding for newly joined students.