Online Order Delivery Controller

Age: 35 - 40!

Key Responsibilities

• Order Processing and Validation: Manage incoming online orders, verify accuracy, payment information, and shipping details, and process them in the Order Management System (OMS) or ERP system.
• Logistics and Shipping Management: Arrange shipping with third-party logistics partners and internal delivery teams, select the most efficient shipping methods/routes, and prepare all necessary delivery documentation/paperwork.
• Tracking and Monitoring: Track orders throughout the entire process, from shop pickup to final delivery. Provide real-time updates and proactive notifications to customers.
• Exception and Issue Management: Identify, analyze, and resolve delivery issues, discrepancies, or delays (e.g., failed deliveries, address problems, damaged goods) in a timely fashion, coordinating with relevant departments to find solutions.
• Customer Service: Serve as the primary point of contact for customer inquiries, concerns, and complaints regarding deliveries, returns, and exchanges, ensuring a positive customer experience.
• Process Improvement and Reporting: Monitor key performance indicators (KPIs) such as on-time delivery rates and customer satisfaction ratings. Document processes, analyze data to identify bottlenecks, and propose improvements to enhance efficiency and reduce operational costs.
• Team Coordination (if applicable): Oversee and provide guidance to a delivery team or associate staff, managing workload assignments and ensuring operational excellence.

Required Skills and Qualifications

• Experience: Prior experience in order management, logistics, supply chain management, or a retail/e-commerce environment is typically required.
• Technical Skills: Proficiency in order management software (OMS), warehouse management systems (WMS), ERP systems, and standard office software (e.g., MS Excel). Familiarity with GPS and route optimization tools is also beneficial.
• Organizational & Time Management Skills: Strong ability to manage multiple tasks, prioritize effectively, and work under pressure to meet tight deadlines in a fast-paced environment.
• Problem-Solving & Analytical Skills: Excellent ability to identify issues, analyze data to find root causes, and implement effective solutions.
• Communication Skills: Strong written and verbal communication skills for coordinating with internal teams, external vendors, and customers.
• Attention to Detail: Meticulous attention to detail to ensure accuracy in order processing and record keeping, which minimizes errors.
• Education: A high school diploma is a minimum; a Bachelor's degree in Business Administration, Logistics, or a related field is often preferred for more senior roles.

In essence, the Online Order Delivery Controller ensures a seamless "cart-to-doorstep" experience for the customer while optimizing the efficiency and cost-effectiveness of the company's delivery operations.

Job Type: Full-time

Pay: ₹17,000.00 - ₹20,000.00 per month

Benefits:

• Food provided

Work Location: In person