OneVasco

Job Description: Visa Expert Position: Visa Expert Location: Ahmedabad / Pune (On-site, Full-Time) Department: Visa & Travel Services Reports to: Operations Manager ⸻ Role Summary We are seeking a proactive and detail-oriented Visa Expert to join our One Vasco team. The ideal candidate will be responsible for managing end-to-end visa documentation, providing travel advisory services, promoting value-added services (VAS), and ensuring a smooth experience for retail customers. This role combines operational excellence with a strong focus on customer service and sales performance. ⸻ Key Responsibilities • Manage and process visa applications for various countries, ensuring accuracy and compliance with consulate guidelines • Provide expert guidance to customers on visa requirements, travel documentation, and processes • Track application status and update clients proactively • Maintain records and logs of all applications and customer interactions • Support customers with document verification, form filling, and appointment scheduling • Ensure compliance with data protection regulations and internal SOPs • Deliver excellent customer service at every touchpoint • Assist in logistics related to passport handling and courier coordination • Stay up to date with changes in visa rules, documentation, and travel advisories • Promote and upsell Value-Added Services (VAS) to walk-in retail customers at the visa center, including travel insurance, concierge services, premium lounges, courier options, etc. • Drive daily/weekly/monthly VAS sales targets and contribute to the center’s overall revenue goals • Provide product knowledge and explain the benefits of each VAS offering to customers • Actively participate in sales promotions, campaigns, and training sessions related to VAS • Work under set performance metrics and targets, ensuring consistent achievement and reporting of sales performance ⸻ Required Qualifications & Skills • 1–3 years of experience in visa processing, documentation, or related travel services • Sound knowledge of international visa requirements and embassy processes • Proven experience or aptitude in sales and upselling to retail clients • Strong attention to detail and a commitment to compliance • Excellent communication and interpersonal skills • Customer-oriented with a proactive and persuasive approach • Ability to multitask, prioritize, and meet performance goals in a fast-paced environment • Proficiency in Microsoft Office and visa processing systems/tools • Fluency in English; knowledge of additional regional or foreign languages is an advantage Show more Show less