Onboarding Specialist

Zibly is building the future of local commerce in India.

We connect neighborhood stores, pharmacies, pet shops, and retail outlets with customers through fast, reliable delivery — all powered by a simple, seamless app.

We’re backed by early investors and are rapidly expanding across Chennai.

Join us in shaping a category-defining startup from Day 1.

Role Overview

Onboarding Specialist

You’ll be responsible for onboarding local stores, training them on our platform, ensuring smooth setup, and making sure they succeed on Zibly from their very first week.

field work, sales, training, and relationship management

Key Responsibilities

• Onboard retail stores, supermarkets, pharmacies, pet shops, and other local businesses onto the Zibly platform.
• Conduct in-person visits to explain Zibly’s value, pricing, and operational flow.
• Collect store details, documents, menus/catalogs, pricing lists, and product images.
• Train merchants on:
• Using the Zibly merchant app
• Accepting and fulfilling orders
• Inventory updates
• Customer communication
• Ensure each new store goes live smoothly within a defined timeline.
• Work closely with operations to resolve setup issues.
• Track store activation, order flow, and early performance metrics.
• Build long-term relationships with merchants to increase retention.
• Maintain territory plans and daily onboarding reports.
  

What We're Looking For

• 1–4 years experience in onboarding / field sales / operations (FMCG, Swiggy/Zomato, Dunzo, fintech, SaaS preferred).
• Excellent communication and people skills.
• Comfortable with field visits across the city.
• Strong relationship-building and problem-solving abilities.
• High ownership, accountability, and hunger to grow with a fast startup.
• Ability to work with minimal supervision and deliver high-quality onboarding.
• Basic tech comfort (smartphone apps, dashboards, Google Sheets)