Onboarding Manager - Franchise

Position: Franchise Operation Onboarding Manager

Location: Saket,Delhi 

Industry: Logistics 

Salary: 65k-75k Per Month 

Shift: 10:00am to 6:00pm

Week Off: Saturday and Sunday

Qualifications: Graduate or Above 

Experience: 5 to 7 years 

Note

Must have logistics Industry Experience

Skills

1. Excellent communication(Written and verbal)

2. Proficient in logistics software (TMS,WMS) and CRM system.

3. Strong organizational and multitasking abilities.

Roles and Responsibilities

1. Onboarding Process Management: Oversee the onboarding process for new franchisees, ensuring a smooth transition.

2. Training and Support: Provide training and support to franchisees on business operations, policies, and procedures.

3. Documentation and Compliance: Ensure franchisees complete necessary documentation and comply with regulatory requirements.

4. Communication: Serve as a primary point of contact for franchisees, addressing their queries and concerns.

5. Relationship Building: Foster strong relationships with franchisees, promoting a positive and supportive environment.

6. Process Improvement: Continuously evaluate and improve the onboarding process to enhance franchisee satisfaction and success.

 7. Franchisee Engagement: Develop and implement strategies to engage franchisees and encourage their participation in business initiatives.

8. Performance Monitoring: Monitor franchisee performance and provide feedback to support their growth and development.

9. Issue Resolution: Resolve issues and conflicts that may arise during the onboarding process or ongoing operations.

10. Collaboration with Teams: Work with various teams, such as operations, marketing, and finance, to ensure seamless onboarding and support.

HR Shailja

Contact 97739 40268

Email I'd shailja28.kh@gmail.com